On the 4th January 2011, UK VAT rate increased to 20%. Good news, we're picking up this increase so you will not have to and our prices will not change.
These are the terms and conditions which will apply to your purchase of clothing, accessories and other goods ("Goods") from the Warehouse web site at www.warehouse-london.com and our mobile site at m.warehouse.co.uk and our iPhone/iPad App available from the Apple App store (the "Websites").
The website and Goods are provided by Warehouse Fashions Limited, a company registered in England under number 06822214 whose a registered office at The Triangle, Stanton Harcourt Industrial Estate, Stanton Harcourt, Witney, Oxfordshire, OX29 5UT ("we", "us", "our"). When we refer to "you" and "your" we mean the user of the Website and purchaser of Goods.
These terms and conditions form a legally binding contract between us and you. Your acceptance of the terms and conditions is given when you purchase Goods from us. You should read these terms and conditions carefully before buying anything from this Website. Our VAT number is GB927570405004.
The terms and conditions contain the following sections:
Part 1 - Information about the Website and the Goods
This Part sets out some terms about information on the Website, descriptions of Goods and how you use the Website.
Separate Notices and Disclaimers apply to your use of the Website. By accepting these terms and conditions you also agree to the Notices and Disclaimers.
We try to make sure that all information on the Website, including descriptions of our Goods, and listed prices, are accurate and correct at all times. However, mistakes do happen. We will try to resolve all information errors the Website as soon as reasonably possible, and if we reasonably think that such an error has affected your purchase of Goods we will try to let you know. However, because we take these steps we will not be liable to you for any errors on the Website.
You should bear in mind that buying clothing and accessories over the internet provides a different shopping experience to buying in-store. In particular you acknowledge that:
- The colours which are shown for the Goods on the Website will depend on many factors – including your display settings;
- All sizes and measurements are approximate;
- All Goods are subject to availability - we may not be able to supply your order;
- Any delivery estimates given on the Website or by email are estimates only;
- The Goods and promotions which are offered on the Website may not be available in-store, and vice-versa.
- You are responsible for ensuring that your login details, password and all other details in relation to your account remain confidential at all times.
Part 2 - Buying and Reserving Goods
This Part sets out some terms which apply to your purchase of Goods from us through the Website.
Part 2a - Purchase
You make an offer to purchase a product from us (your "Order") by completing the staged process on the Website as set out below:
- Adding product to your shopping basket
- Checkout step 1 – Login details
- Checkout step 2 – address details
- Checkout step 3 – payment details
- Confirmation of order
Please refer to part 4 for the special terms and conditions relating to the from 90 minute delivery services whereby the staged purchase process is varied.
Your Order only constitutes an offer to purchase Goods from us, and does not form a binding contract until accepted by us. Where you order more than one product your Order contains a series of offers for each product individually.
On receipt of your Order, we will send you an Order acknowledgement email to the email address which you provide in the Order process. This Order acknowledgement email will contain your Order number, details of the Goods ordered and a delivery estimate. Note that this email is only to acknowledge that your order has been received, and is not acceptance by us of any offers to purchase Goods.
We must receive full payment both of the price of the Goods and any delivery charges before we can accept any offers. Where you select to pay by credit or debit card we will process the payment at the time of preparing your Goods for dispatch with the exception of from 90 minute orders, whereby payment will be processed upon receipt of your Order.
An offer made by you to purchase a product shall only be deemed to be accepted by us when we dispatch that product to you and send you an Order dispatch email which includes details of the product. We reserve the right to refuse any offers in an Order prior to acceptance. If a product is not available we will include details of the unavailable product in the Order dispatch email. A product which is not available will not be included in the contract for a product which is dispatched.
All prices and charges on the Website are in UK pounds sterling (although we provide an indicative price in other currencies). Delivery charges may apply and these will be displayed in the order process.
All prices are, unless otherwise stated, inclusive of UK VAT and other applicable UK taxes. Our VAT number is: GB927570405004. The actual price charged to overseas customers will be subject to the exchange rate applied by the customer's credit or debit card company.
If you order Goods from our Website for delivery outside the UK, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.
Please note that you must comply with all applicable laws and regulations of the country for which the Goods are destined. We will not be liable for any breach by you of any such laws.
For customers using an Warehouse Card promotional discount code, please note this discount is only applicable when purchasing on your Warehouse Card.
Part 2b - Delivery
We currently offer the delivery options detailed on our delivery page.
We endeavour to ensure that the Products that you order are provided by the agreed delivery date and where applicable time, however, delays are occasionally inevitable due to unforeseen circumstances. Neither Warehouse nor our nominated carrier shall be under any liability for any delay or failure to deliver the Products within the estimated time frame.
Risk of loss and damage of Products passes to you on the date and time of delivery of the Products.
Delivery for all items outside of the EU will be 7-10 days, except where this is not possible due to external factors such as terrorism or adverse weather, for example.
Delivery costs are as follows:
- UK: from £3.99
- Republic Of Ireland: from €4.99
- Europe: €9.99
- USA & Australia: $10
- Rest of World: $25
Part 3 - Returning Goods
This Part 3 sets out the terms which govern your right to return any Goods that you do not want to keep. Please refer to part 4 for the special terms and conditions relating to the from 90 minute delivery services whereby the returns process is varied.
When we deliver your Goods to you we will include a returns slip, and information on how to return Goods to us. If you want to return any items you must complete the returns slip and enclose this with the items you are returning.
You can, at any time within one month of receiving Goods from us, (14 days for reduced or sale products) cancel your contract and return any Goods to us.
You must then, within one month of receiving the Goods, (14 days for reduced or sale products) return the Goods to us by using the following methods:
- Sending them in a securely wrapped parcel to Warehouse Fashions Limited, The Triangle, Stanton Harcourt Industrial Estate, Stanton Harcourt, Witney, Oxfordshire, OX29 5UT; or
- On UK sales only by returning them with the returns slip to your nearest stand alone store; or
- By using the Collect+ service
We offer a free postal returns service on UK only sales. In order to take advantage of this service, please follow the instructions on the delivery note enclosed with the Goods. Once you decide to return the Goods you must not use them and must take reasonable care of them while they remain in your possession. The Goods must be returned to us intact, undamaged as soon as reasonably possible. We will refund to the payment card the price paid for the Goods returned.
To use the free Collect+ service (UK only), you can return your unwanted good(s) to any parcel drop point located in over 3,800 local stores - please ensure you include your completed dispatch note. You'll receive proof of postage and a code to track your return online. Click here to find your local Collect+ store or text COLLECT and your postcode to 84555 (e.g. COLLECT NG23 5 HD). Texts to 84555 are charged at your standard network rates and texts from 84555 are free to receive. Full terms and conditions at www.collectplus.co.uk/smsterms
Separate to the rights granted under this Part 3, UK, ROI and EU customers enjoy cancellation rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. You can cancel your contract before the end of the statutory cancellation period (14 working days from the day after you receive the Goods) by sending us written confirmation of cancellation from you. We will need you to complete the Withdrawal Form here and return it back to us. You will find details on how to send this back to us on the Withdrawal Form or you can cancel your order by forwarding the Withdrawal Form by email to helpme@Warehouse.co.uk You must then return the Goods to us in the manner specified in this Part 3 in order to receive your refund.
Nothing under these terms and conditions affects your statutory rights.
Returning Goods to Store (UK & ROI only)
Please note, Paypal orders cannot be returned to stores, please use the free returns label and return by post. 90 Minute Deliveries can only be returned to stores, and not by post.If you wish to return items to an Warehouse store, you must take them within one month of dispatch, (14 days for reduced or sale products) to one of our UK Warehouse stores using the dispatch note enclosed in your parcel as your receipt. This facility is not available at any Warehouse concession or department store or outside of the UK or ROI.
The dispatch note must be presented and you will be asked for the reason for the return and whether you wish for to exchange the product or obtain a refund. We regret that for reasons of hygiene, we are unable to refund or exchange earrings. Please ensure that Knickers, G-strings and Swimwear are tried on over your own underwear. We reserve the right to refuse returns of items where it is apparent that this has not been done. Please ensure you return them to us in their original condition and packaging, unworn and unwashed, with all labels intact.
Click here to find your nearest Warehouse store.
Please note that items purchased through the 'from 90 minutes delivery service' can only be returned to Warehouse stand alone stores within the UK.
Returning Goods by Post (UK & ROI only)
If you wish to return your goods by post, follow the instructions outlined below.
- Write your name, address, postcode and order number on the returns form.
- Complete the returns form and enclose it with your Goods.
- Ensure your Goods are in a securely wrapped parcel and place a returns address label on the parcel.
- The returns address is Warehouse Fashions Limited, The Triangle, Stanton Harcourt Industrial Estate, Stanton Harcourt, Witney, Oxford, OX29 5UT.
- Take the parcel (with enclosed returns form) and the dispatch note to the Post Office. The clerk will stamp the proof of posting on the dispatch note which you should retain until you receive your refund.
- Please remember to complete the returns form with your returned product(s).
Returning Goods by Post (International & European orders)
If you wish to return your goods by post, follow the instructions outlined below:
- Write your name, address, postcode and order number on the returns form.
- Complete the returns form and enclose it with your Goods.
- Ensure your Goods are in a securely wrapped parcel and place a returns address label on the parcel.
- The returns address is Warehouse Fashions Limited, The Triangle, Stanton Harcourt Industrial Estate, Stanton Harcourt, Witney, Oxford, United Kingdom OX29 5UT.
- Send the parcel (with enclosed returns forms) to us using the nominated carrier specified on the delivery note enclosed with the Goods. Ensure that you obtain a stamp (or other proof of posting) on the dispatch note which you should retain until you receive your refund.
- Please note that we will only accept returns dispatched through our nominated carriers.
- Please remember to complete the returns form with your returned product(s).
- The delivery cost of returning the item to us is your responsibility. All customs and import duties will be your responsibility. When booking your return you should select 'duty payable by sender'.
- If you return a faulty item to us, you will be liable for the import duty (but we will refund this once we have received the product and established that the product is faulty) on the condition that you send proof of this to us via the 'Contact Us' page of the website. Please note that the refund will be made by BACS only.
- Refund will be made within 14 days from receipt of the returned item.
Part 4 - General terms relating to our relationship with you
This Part 4 sets out some general terms that govern our relationship with you and purchases by you.
We will not be responsible for the performance of any obligations under these terms and conditions in the case of an event outside of our reasonable control (force majeure), including (but not limited to) strikes, lockouts, failures of third party systems or networks, acts of god, fire, earthquake, storm, flood or other natural disaster, civil unrest, acts of terrorism, deliberate sabotage of or malicious damage to equipment or data or for damage to or destruction of premises or equipment.
All notices which we need to give to you under these terms and conditions will be sent by us to your registered e-mail address.
All communications from you to us must be made in English.
These terms and conditions set out the entire agreement between you and us in respect of the sale, purchase and use of the Goods. They supersede any previous agreement or understanding in relation to the subject matter hereof. They may only be varied where separately agreed in writing between you and us.
If any provision of these terms and conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions (and the remainder of the provision in question) shall be unaffected.
Save to the extent that you exercise your right as a consumer to bring an action in or rely on the laws of your country of domicile, the interpretation, construction, effect and enforceability of these terms and conditions shall be governed by English Law, and you and we agree to submit to the non-exclusive jurisdiction of English courts for the determination of disputes.
Part 5 - Competitions and Promotions
When more than one discount code is available to use at warehouse-london.com, customers can only redeem one discount code per order.
Part 6 - Gift Cards
Once activated, the Warehouse Gift Card is redeemable for full or part payment of products on our website warehouse-london.com by entering the card number and the PIN number beneath the scratch off PIN panel, and in Warehouse stand alone stores, within the UK and ROI upon presentation. The amount of your purchase will be deducted from the balance on the card.
Gift cards may be used in the following ROI concessions: Dubline Clerys, Tullamore tempest, Omni Park Tempest.
Gift Cards cannot be refunded, exchanged for cash or vouchers, or be used to settle any outstanding Warehouse account card.
Please treat your Gift Card as cash, Warehouse cannot be responsible for lost, damaged or stolen cards and cannot be replaced.
The minimum amount to activate or top up a Gift Card is £1/€1 and the maximum card limit is £500/€500. Gift cards can be topped up at any till point in store by informing the sales advisor of the amount to be added. Gift Cards are not for resale.
Your Gift Card balance may be checked in store or online at warehouse-london.com or by contacting Customer Services here
All refunds of goods or services purchased with your Gift Card will be made in accordance with Warehouse refund policy. This does not affect your statutory rights.
Follow the link www.voucherexpress.co.uk/verse/warehouse in order to purchase a Gift Card online.
If you have made a mistake on your order, please contact Customer Services and we will do our best to rectify the problem.
Gift Cards expire 2 years from its last use. Any balance remaining will be reduced to nil and forfeited.
Warehouse reserves the right to amend these terms and conditions and any such change will be effective once included in the text of the terms and conditions published on warehouse-london.com relation to gift cards. You should check the terms and conditions posted here periodically to ensure that you are aware of and comply with the current version.
Issued by: Warehouse Fashions Limited
Registered office: The Triangle, Stanton Harcourt Industrial Estate, Stanton Harcourt, Witney, Oxfordshire, OX29 5UT
Part 7 - 20% off full price
Purchase is necessary.
This offer is open from 22 May 2017 up to and including 29 May 2017 at 23:59pm only (the "Promotional Period") and is open to residents in the United Kingdom and Republic of Ireland only.
This offer entitles a customer to 20% off (the "Warehouse Discount") Warehouse full price products purchased on the Warehouse website warehouse-london.com (the "Website") by entering in the promotion code, HOTSTUFF ("Promotion Code") when prompted on the Website.
The Warehouse Discount can only be redeemed in the Discount Period against Warehouse full price products purchased on the Website (delivery charges are applicable and the Warehouse Discount cannot be redeemed against these) using the Warehouse discount code.
The Warehouse Discount is not permitted to be used in conjunction with any other promotion, offer or competition (save for ‘Free Delivery over £60' free delivery or any other valid delivery offer).
The Warehouse Discount is permitted to be used in conjunction with ‘Free Delivery over £60' promotions.
If a purchase, made by redeeming the Warehouse Discount during the Discount Period, is returned to Warehouse, the customer shall be refunded at the discounted price.
Only one (1) Promotion can be redeemed per transaction, per person. The Promotion is non-refundable, non-transferable and cannot be redeemed for cash
This Promotion is not open to anyone associated with the Promotion; either employees, friends, families or agents. This includes employees of Aurora Fashions Group Limited and its group companies.
The promoter reserves the right to cancel, amend, terminate or temporarily suspend this Promotion in the event of any circumstances outside the promoter’s reasonable control.
Customers are deemed to have accepted and agreed to be bound by these terms and conditions upon redeeming the Promotion. The promoter reserves the right to refuse to accept the Promotion Code if the customer breaches these terms and conditions.
Your statutory rights are not affected. This Promotion is governed by English law and subject to the exclusive jurisdiction of the English courts if you are resident in England and Wales, the non-exclusive jurisdiction of the Scottish courts if you are resident in Scotland and the non-exclusive jurisdiction of the Northern Ireland courts if you are resident in Northern Ireland.
Promoter: Warehouse Fashions Limited (registered company number: 6822219), The Triangle, Stanton Harcourt Industrial Estate, Stanton Harcourt, Witney, Oxfordshire OX29 5UT.
Part 8 - VIP Delivery Offer
VIP delivery is available to selected customers only and cannot be shared. Customers must have opted in through an email sent to their registered Warehouse email address between 1st-15th December 2016. Opt ins after this period will not be valid, nor will opt ins from any copied or forwarded emails.
Once opted in the offer entitles the customer to free UK delivery on all orders from 1st December 2016-31st May 2017 (inclusive) when using the same Warehouse account as was opted in during the time period stipulated above. Free UK delivery will be automatically applied at checkout to registered VIP customers during the offer period.
Premium / Next Day delivery may not be available over busy periods or holidays. During these periods VIP customers will only be eligible for Free Standard Delivery.
Part 9 - Lunchtime Escapes with The Pool
These terms and conditions apply to all guests to the "Lunchtime Escapes with The Pool" event ("Event").
The Event will be held between 12:30pm and 2:30pm at the following three (3) Warehouse stores and on the following dates only: (a) 15 Grande Arcade, St. David's, Cardiff, CF10 2DP – 1 June 2017; (b) Unit 59, South John Street, Liverpool One, Liverpool, L1 8BJ – 7 June 2017; (c) 19/21 Argyll Street 2, West End, London, W1F 7TR – 8 June 2017.
The Event will include a talk from the editors of The Pool, who will discuss styling tips using Warehouse products.
To attend the Event guests will be required to purchase a ticket via the Event Organiser's ticketing partner, Eventbrite, at https://www.eventbrite.co.uk/o/warehouse-13740078969 at the cost of £5 per ticket, or £8 for two (2) tickets. Tickets are non-refundable (except where the Event is cancelled or postponed by the Event Organiser) and subject to availability. Advance purchase is necessary.
Tickets will be available to purchase on and from 25 May 2017 and are available on a "first come, first served basis" and are limited to 30 at each venue.
The Event is open to all UK residents aged 18 years or over, except employees of the Event Organiser, their families, agents or any third party directly associated with the administration of the Event. This includes employees of Aurora Fashions Group Limited and its group companies.
On presenting their ticket at the Event, guests will receive a 20% discount to be applied to purchases made during the Event at the applicable Warehouse store, and a Warehouse goodie bag upon departure. This 20% discount cannot be used in conjunction with any other promotion, offer, Warehouse card or competition.
The cost of the ticket is redeemable against any single purchase made during the Event at the applicable Warehouse store, after the above mentioned 20% discount has been applied to that purchase.
Lunch and refreshments will be provided at the Event. You will be contacted by the Event Organiser, via the telephone number or email address that you have provided when purchasing your ticket, to confirm any allergies or special dietary requirements that you may have.
The Event Organiser does not accept any responsibility for ticket purchases not successfully completed due to a technical fault of any kind, or for any tickets that are lost.
Guests are deemed to have accepted and agreed to be bound by these terms and conditions upon purchasing a ticket to the Event. The Event Organiser reserves the right to refuse entry to the Event if a guest breaches these terms and conditions.
Your legal rights are not affected. This Event is governed by English law and subject to the exclusive jurisdiction of the courts of England and Wales.
Event Organiser: Warehouse Fashions Limited (registered company number: 6822214), The Triangle, Stanton Harcourt Industrial Estate, Stanton Harcourt, Witney, Oxfordshire OX29 5UT.
We reserve the right to change the terms and conditions under which the Website and the Goods are provided. Any such change in terms and conditions will be effective to all new orders once included in the text of these terms and conditions and published on the Website. You should check the terms and conditions posted on the Website periodically to ensure that you are aware of and comply with the current version.
If you have any questions about the terms and conditions, the Goods or the Website please email us at email@example.com.
Warehouse is a member of Aurora Fashions group of companies ("we", "us" and "our"). We take your privacy very seriously. We work hard to make sure that we only use your information in the ways that you want us to. This Privacy Statement explains what information we collect on the Warehouse website at www.warehouse-london.com (the "Website"), how and when it is collected, what we use it for now and how we will use it in the future. If you have any questions about the way in which your information is being collected or used which are not answered by this Privacy Statement please contact us at firstname.lastname@example.org.
No junk email
We know that everyone is busy, and nobody likes their email inbox cluttered up with junk mail.
We will only send you marketing messages if you choose to receive them from us. If you choose to receive our mailings we promise not to bombard you with junk emails, and will only send you details about items and promotions which we think will be of interest to you. If you decide that you no longer want to receive our emails you can unsubscribe at any time by clicking here and selecting Unsubscribe.
We will never sell your details to an unconnected third party for marketing purposes.
When you shop at our Website we use a 128-bit SSL encrypted secure internet connection to protect your payment details. Your computer should automatically allow the opening of the secure connection when you place your order. This means that all the details you supply and any responses are encrypted before they are sent over the internet.
What information do we collect and how will we use it?
When you place an order with us we collect certain information which is required to allow us to process your transaction. This includes your personal details, order details and details of your address(es). We will also ask if you are a Warehouse cardholder or not.
We will use this information to process your transaction and despatch your order.
We may at times ask for other details, for example product size and category preferences, age and any special dates (such as birthday and anniversary). These details will be used for profiling and marketing purposes. Providing us with this sort of information is entirely voluntary.
You can choose to sign up for our weekly newsletter and to receive other marketing communications from us. By asking to receive this information you consent to receive marketing communications from us using any contact method which you have provided us with, including by post, email, SMS, MMS and telephone.
On occasion we may ask for feedback from you about the usage or services our Website provides to help us develop and improve it further.
For quality control and training purposes, we may monitor or record your communications with us.
We will keep your information for as long as is reasonably necessary for these purposes.
What you can expect from us?
We will at all times comply with the standards, procedures and requirements of UK data protection laws to ensure that the personal information you give us is kept appropriately secure and processed fairly and lawfully.
We may have to pass your information to countries or jurisdictions which do not provide the same level of data protection as the UK, if necessary for the above purposes. If we do make such a transfer, however, we will (where necessary) always put a contract in place to ensure that your information is properly protected.
Our Website may, from time to time, contain links to and from the Website of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
Other people who might use your information
In order to process your order and deliver your purchases to you we may have to pass your information to some of our service providers. This includes the companies who handle our order despatch service and our delivery company. Your contact telephone number will be passed on to our courier company who may contact you by phone or text message in order to update you on the delivery date or time of your order.
We will only provide these companies with the information which they need to carry out their jobs. They will only be allowed to use your information in the way in which we tell them, and they will not be entitled to use it in their own right.
We may on occasion notify you by e mail about changes to our terms and conditions, or other important changes to our Website or our service.
In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud. We may disclose your address and post code details is to check against the IMRG Security Alert or any other Fraud Prevention Scheme. At all times where we disclose your information for the purposes of fraud prevention it will remain secure. If you believe your details are incorrect you may correct those details by following the procedure below.
We will not pass your information to any third parties outside of the Aurora Fashions Group Limited of companies, except where required to do so as a part of the sale, disposal or transfer of our business, in whole or in part.
Updating your personal details
We want to make sure that the information we hold about you is correct and up to date at all times. You can at any time amend or update your information by logging into the Website and amending your details as appropriate.
You are entitled to ask for a copy of the information we hold about you (for which we may charge a small fee).
A cookie is a piece of information our Website will place on your computer’s hard drive that can track your movements while you are on the Website, it will also recognise you when you visit our Website again.
Cookies are stored in order for us to continually improve our Website and provide a better on-line shopping experience for you. They are mainly used for marketing purposes, but they are also used to tell us what country you are coming from so we can make sure that prices are displayed in the correct currency and pages in the correct language.
If you want to delete any cookies that are already on your computer, please refer to the instructions for your file management software to locate the file or directory that stores cookies.
This Privacy Statement may change and therefore you should review it regularly. We will of course notify you of any changes where we are required to do so.
When you shop at our Website we use a 128-bit SSL (Secure Sockets layer) encrypted secure internet connection to protect your payment details. Your computer should automatically allow the opening of the secure connection when you place your order. This means that all the details you supply and any responses are encrypted before they are sent over the internet.
You can tell whether a page is secure as 'https' will replace the 'http' at the front of the www.warehouse-london.com in your browser address window. A small locked padlock will also appear in the bottom bar of your browser window.
We will never ask for a customer to confirm any account or credit card details via email and if you receive an email claiming to be from warehouse-london.com asking you to do so then please ignore it and do not respond.
ISIS (Internet Shopping is Safe)
warehouse-london.com is ISIS-accredited. ISIS is run by e-tail industry body IMRG (Interactive Media Retail Group), and is backed by the UK government. ISIS-accredited merchants now account for approximately two thirds of all UK online shopping. You can shop online with confidence wherever you see the ISIS logo because it certifies that the merchant has:
- Registered with the ISIS programme and undertaken to trade in a manner that is legal, decent, honest, truthful and fair had its web site and service reviewed and monitored by IMRG had its Business, VAT and Data Protection registrations checked by IMRG
Verified by Visa and Mastercard® SecureCode™
To give you even more confidence in shopping online with warehouse-london.com, we have introduced Verified by Visa and Mastercard® SecureCode™. These services enhance your existing card account against unauthorised use when you shop with us.
To use this service, you must first register with the bank or other organisation that issued your card.
Wish to make a complaint?
We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise: please contact us here if you have any complaints or comments.
If your dispute remains unresolved, the EU Commission provides an online dispute resolution platform (“ODR Platform”) for disputes regarding items bought online. You can find the ODR Platform here.