Warehouse is a member of Aurora Fashions group of companies ("we", "us" and "our"). We take your privacy very seriously. We work hard to make sure that we only use your information in the ways that you want us to. This Privacy Statement explains what information we collect on the Warehouse website at www.warehouse-london.com (the "Website"), how and when it is collected, what we use it for now and how we will use it in the future. If you have any questions about the way in which your information is being collected or used which are not answered by this Privacy Statement please contact us at helpme@warehouse.co.uk.

No junk email

We know that everyone is busy, and nobody likes their email inbox cluttered up with junk mail.

We will only send you marketing messages if you choose to receive them from us. If you choose to receive our mailings we promise not to bombard you with junk emails, and will only send you details about items and promotions which we think will be of interest to you. If you decide that you no longer want to receive our emails you can unsubscribe at any time by clicking here and selecting Unsubscribe.

We will never sell your details to an unconnected third party for marketing purposes.

Website Security

When you shop at our Website we use a 128-bit SSL encrypted secure internet connection to protect your payment details. Your computer should automatically allow the opening of the secure connection when you place your order. This means that all the details you supply and any responses are encrypted before they are sent over the internet.

What information do we collect and how will we use it?

When you place an order with us we collect certain information which is required to allow us to process your transaction. This includes your personal details, order details and details of your address(es). We will also ask if you are a Warehouse cardholder or not.

We will use this information to process your transaction and despatch your order.

We may at times ask for other details, for example product size and category preferences, age and any special dates (such as birthday and anniversary). These details will be used for profiling and marketing purposes. Providing us with this sort of information is entirely voluntary.

You can choose to sign up for our weekly newsletter and to receive other marketing communications from us. By asking to receive this information you consent to receive marketing communications from us using any contact method which you have provided us with, including by post, email, SMS, MMS and telephone.

On occasion we may ask for feedback from you about the usage or services our Website provides to help us develop and improve it further.

For quality control and training purposes, we may monitor or record your communications with us.

We will keep your information for as long as is reasonably necessary for these purposes.

What you can expect from us?

We will at all times comply with the standards, procedures and requirements of UK data protection laws to ensure that the personal information you give us is kept appropriately secure and processed fairly and lawfully.

We may have to pass your information to countries or jurisdictions which do not provide the same level of data protection as the UK, if necessary for the above purposes. If we do make such a transfer, however, we will (where necessary) always put a contract in place to ensure that your information is properly protected.

Our Website may, from time to time, contain links to and from the Website of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Other people who might use your information

In order to process your order and deliver your purchases to you we may have to pass your information to some of our service providers. This includes the companies who handle our order despatch service and our delivery company. Your contact telephone number will be passed on to our courier company who may contact you by phone or text message in order to update you on the delivery date or time of your order.

We will only provide these companies with the information which they need to carry out their jobs. They will only be allowed to use your information in the way in which we tell them, and they will not be entitled to use it in their own right.

We may on occasion notify you by e mail about changes to our terms and conditions, or other important changes to our Website or our service.

In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud. We may disclose your address and post code details is to check against the IMRG Security Alert or any other Fraud Prevention Scheme. At all times where we disclose your information for the purposes of fraud prevention it will remain secure. If you believe your details are incorrect you may correct those details by following the procedure below.

We will not pass your information to any third parties outside of the Aurora Fashions Group Limited of companies, except where required to do so as a part of the sale, disposal or transfer of our business, in whole or in part.

Updating your personal details

We want to make sure that the information we hold about you is correct and up to date at all times. You can at any time amend or update your information by logging into the Website and amending your details as appropriate.

You are entitled to ask for a copy of the information we hold about you (for which we may charge a small fee).

Cookies

In order to improve your experience when shopping on the Website we use cookies.

A cookie is a piece of information our Website will place on your computer’s hard drive that can track your movements while you are on the Website, it will also recognise you when you visit our Website again.

Cookies are stored in order for us to continually improve our Website and provide a better on-line shopping experience for you. They are mainly used for marketing purposes, but they are also used to tell us what country you are coming from so we can make sure that prices are displayed in the correct currency and pages in the correct language.

If you want to delete any cookies that are already on your computer, please refer to the instructions for your file management software to locate the file or directory that stores cookies.

Information on deleting or controlling cookies is available at www.AboutCookies.org. However, please note that if you disable the use of cookies on your computer, you will not be able to shop on our Website.

And lastly

This Privacy Statement may change and therefore you should review it regularly. We will of course notify you of any changes where we are required to do so.

What are cookies?

Websites use small files called cookies to store information about your computer use. A cookie is created by a web page server and is set and retained and can help interaction between you and a website faster and easier as they remember who you are and the last time you came to the website. This information includes things like websites you have previously visited, searches you have made, and which products you are interested in. This information is then used to serve you more relevant information based on your shopping preferences. It means you get a richer experience when using your computer to browse and shop websites.

We use cookies to tell us what you have put in your basket and also what other kind of products you may be interested in based on what you have previously bought or viewed. You probably already have your cookies enabled on your computer but you are within your rights to switch this off.

There are two different types of cookies - the ones we use on warehouse-london.com (called first party cookies) and the ones companies we work with use (we call these third party cookies). To shop on warehouse-london.com you need to have your first party cookies enabled although you can browse. You can disable your third party cookies and still shop on warehouse-london.com.

Many websites won't be able to function properly without access to cookies and rest assured cookies do not hold personal information about you, your payment details or your address. They are based on your computer usage and are commonly used in online marketing activity.

For more detailed information about cookies please go to www.aboutcookies.org.

Manage your cookies - Desktop

You can opt in or out of cookie settings on your computer. It depends on what type of computer (MAC or PC) and also what browser you use as to how you do this.

To check your cookie settings on a PC you need to click help and then choose about. Follow the link about cookies. There are many different browsers so check which one you use before you follow the instructions below:

Microsoft Internet Explorer 8.0, 9.0, 10.0, 11.0
  1. Click on 'Tools' at the top of your browser window and select 'Internet options', then click on the 'Privacy' tab
  2. Ensure that your Privacy level is set to Medium or below, which will enable cookies in your browser
  3. Settings above Medium will disable cookies
Mozilla Firefox
  1. Click on 'Tools' at the top of your browser window and select Options
  2. Then select the Privacy icon
  3. Click on Cookies, then select 'allow sites to set cookies'
Google Chrome
  1. Click on 'Tools' at the top of your browser window and select Options
  2. Click the 'Under the Hood' tab, locate the 'Privacy' section, and select the 'Content settings' button
  3. Now select 'Allow local data to be set'
Safari
  1. Click on the Cog icon at the top of your browser window and select the 'Preferences' option
  2. Click on 'Security', check the option that says 'Block third-party and advertising cookies'
  3. Click 'Save'

To check cookies are enabled for Macs click on the apple menu and select the option called about

Safari on OSX
  1. Click on 'Safari' at the top of your browser window and select the 'Preferences' option
  2. Click on 'Security' then 'Accept cookies'
  3. Select the 'Only from site you navigate to'
Mozilla Firefox on OSX
  1. Click on 'Mozilla' at the top of your browser window and select the 'Preferences' option
  2. Scroll down until you see cookies under 'Privacy & Security'
  3. Select 'Enable cookies for the originating web site only'
Microsoft Internet Explorer 8.0, 9.0, 10.0 on OSX
  1. Click on 'Explorer' at the top of your browser window and select 'Preferences' options
  2. Scroll down until you see 'Cookies' under Receiving Files
  3. Select the 'Never Ask' option
Opera
  1. Click on 'Menu' at the top of your browser window and select 'Settings'
  2. Then select 'Preferences', select the 'Advanced' tab
  3. Then select 'Accept cookies' option

Manage your cookies - Mobile

The settings you need to follow to check your cookies settings will be different depending on what mobile device you are using. Follow our help full step-by-step guide to help you manage them.

Android web browser
  1. Open the Browser.
  2. Go to Menu > Settings > Privacy & security.
    Or, go to Menu > More > Settings and find "Privacy settings."
  3. You can switch your Cookies OFF or On.
Chrome for Android
  1. Open Chrome.
  2. Go to Menu > Settings > Content settings.
    You'll find the menu icon in the top-right corner.
  3. You can except or decline Cookies.
Safari for iOS (iPhone/iPad/iPod touch)
  1. From your Home screen, go to Settings > Safari.
  2. For iOS 7: you can set Block Cookies to Never/Always.
    For iOS 6 and below: set Accept Cookies to Always/Never.
Internet Explorer for Windows Phone
  1. Open Internet Explorer.
  2. Go to Menu > Settings.
  3. You can allow or decline Cookies.

When you shop at our Website we use a 128-bit SSL (Secure Sockets layer) encrypted secure internet connection to protect your payment details. Your computer should automatically allow the opening of the secure connection when you place your order. This means that all the details you supply and any responses are encrypted before they are sent over the internet.

You can tell whether a page is secure as 'https' will replace the 'http' at the front of the www.warehouse-london.com in your browser address window. A small locked padlock will also appear in the bottom bar of your browser window.

Please note

We will never ask for a customer to confirm any account or credit card details via email and if you receive an email claiming to be from warehouse-london.com asking you to do so then please ignore it and do not respond.

ISIS (Internet Shopping is Safe)

warehouse-london.com is ISIS-accredited. ISIS is run by e-tail industry body IMRG (Interactive Media Retail Group), and is backed by the UK government. ISIS-accredited merchants now account for approximately two thirds of all UK online shopping. You can shop online with confidence wherever you see the ISIS logo because it certifies that the merchant has:

  • Registered with the ISIS programme and undertaken to trade in a manner that is legal, decent, honest, truthful and fair had its web site and service reviewed and monitored by IMRG had its Business, VAT and Data Protection registrations checked by IMRG

Verified by Visa and Mastercard® SecureCode™

To give you even more confidence in shopping online with warehouse-london.com, we have introduced Verified by Visa and Mastercard® SecureCode™. These services enhance your existing card account against unauthorised use when you shop with us.

To use this service, you must first register with the bank or other organisation that issued your card.

Wish to make a complaint?

We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise: please contact us here if you have any complaints or comments.

If your dispute remains unresolved, the EU Commission provides an online dispute resolution platform (“ODR Platform”) for disputes regarding items bought online. You can find the ODR Platform here.