This Part sets out some terms about information on the Website, descriptions of Goods and how you use the Website.

Separate Notices and Disclaimers apply to your use of the Website. By accepting these terms and conditions you also agree to the Notices and Disclaimers.

We try to make sure that all information on the Website, including descriptions of our Goods, and listed prices, are accurate and correct at all times. However, in the event that a mistake occurs, we will try to rectify it as soon as reasonably possible. If we think that such an error has affected your purchase of Goods, we will try to notify you of this. Note that, in any case, we will not be liable to you for any errors on the Website.

You should bear in mind that buying clothing and accessories over the internet provides a different shopping experience to buying in-store. In particular you acknowledge that:

• The colours which are shown for the Goods on the Website will depend on many factors – including your display settings;
• All sizes and measurements are approximate;
• All Goods are subject to availability - we may not be able to supply your order;
• Any delivery estimates given on the Website or by email are estimates only;
• The Goods and promotions which are offered on the Website may not be available in-store, and vice-versa.
• You are responsible for ensuring that your login details, password and all other details in relation to your account remain confidential at all times.

This Part sets out some terms which apply to your purchase of Goods from us through the Website.

Part 2a - Purchase

You make an offer to purchase a product from us (your "Order") by completing the staged process on the Website as set out below:

• Adding product to your shopping basket
• Checkout step 1 – Login details
• Checkout step 2 – address details
• Checkout step 3 – payment details
• Confirmation of order

Please refer to part 4 for the special terms and conditions relating to the from 90 minute delivery services whereby the staged purchase process is varied.

Your Order only constitutes an offer to purchase Goods from us, and does not form a binding contract until accepted by us. Where you order more than one product your Order contains a series of offers for each product individually.

On receipt of your Order, we will send you an Order acknowledgement email to the email address which you provide in the Order process. This Order acknowledgement email will contain your Order number, details of the Goods ordered and a delivery estimate. Note that this email is only to acknowledge that your order has been received, and is not acceptance by us of any offers to purchase Goods.

We must receive full payment both of the price of the Goods and any applicable delivery charges before we can accept any offers. Where you select to pay by Mastercard, Visa, JCB, Delta, American Express we will process the payment at the time of preparing your Goods for dispatch. If paying via PayPal or Warehouse card we will process the payment at the point of order.

An offer made by you to purchase a product shall only be deemed to be accepted by us when we dispatch that product to you and send you an Order dispatch email which includes details of the product. We reserve the right to refuse any offers in an Order prior to acceptance. If a product is not available we will include details of the unavailable product in the Order dispatch email. A product which is not available will not be included in the contract for a product which is dispatched.

All prices and charges on the Website are in UK pounds sterling (although we provide an indicative price in other currencies). Delivery charges may apply and these will be displayed in the order process.

All prices are, unless otherwise stated, inclusive of UK VAT and other applicable UK taxes. Our VAT number is: GB927570405004. The actual price charged to overseas customers will be subject to the exchange rate applied by the customer's credit or debit card company.

If you order Goods from our Website for delivery outside the UK, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.

Please note that you must comply with all applicable laws and regulations of the country for which the Goods are destined. We will not be liable for any breach by you of any such laws.

For customers using an Warehouse Card promotional discount code, please note this discount is only applicable when purchasing on your Warehouse Card.

Part 2b - Delivery

We currently offer the delivery options detailed on our delivery page.

We endeavour to ensure that the Products that you order are provided by the agreed delivery date and where applicable time, however, delays are occasionally inevitable due to unforeseen circumstances. Neither Warehouse nor our nominated carrier shall be under any liability for any delay or failure to deliver the Products within the estimated time frame.

Risk of loss and damage of Products passes to you on the date and time of delivery of the Products.

Delivery for all items outside of the EU will be 2-10 days, except where this is not possible due to external factors such as terrorism or adverse weather, for example.

Delivery costs are as follows:

• Australia: from $10
• Austria: from €4.95
• Canada: from $10
• France: from €4.95
• Germany: from €4.95
• Netherlands: from €4.95
• New Zealand: from $10
• Sweden: from 49 kr
• USA: from $10

Part 2c - Buying Add-on Items (THE LITTLE THINGS)

Look for the Add-on Item messaging on our product pages:

ADD-ON ITEM. (THE LITTLE THINGS)

Add-on items are products that can be purchased only with orders of a total of £25 or more.($45 for Canada and Australia, $50 for New Zealand, 30€ for Europe, $30 for United States and 300kr for Sweden)

Add-on items must be part of an order containing at least $45 of non-add on items within the same order.

If your shopping bag contains a mix of Add-on items and other items but the other items do not reach the minimum $45 value, you will not be able to purchase your Add-on items. You can either remove the Add-on items from your bag and continue to checkout or add additional items to reach the $45 threshold.

If your basket consists entirely of Add-on items you will not be able to proceed to checkout, you’ll need to purchase additional products which are not Add-On items in order to checkout.

This Part 3 sets out the terms which govern your right to return any Goods that you do not want to keep. Please refer to part 4 for the special terms and conditions relating to the from 90 minute delivery services whereby the returns process is varied.

When we deliver your Goods to you we will include a returns slip, and information on how to return Goods to us. If you want to return any items you must complete the returns slip and enclose this with the items you are returning.

You can, at any time within one month of receiving Goods from us, cancel your contract and return any Goods to us.

You must then, within one month of receiving the Goods, return the Goods to us by using the following methods:

• Sending them in a securely wrapped parcel to Warehouse Fashions Limited, The Triangle, Stanton Harcourt Industrial Estate, Stanton Harcourt, Witney, Oxfordshire, OX29 5UT; or
• On UK sales only by returning them with the returns slip to your nearest stand alone store; or
• By using the Collect+ service

We offer a free postal returns service on UK only sales. In order to take advantage of this service, please follow the instructions on the delivery note enclosed with the Goods. Once you decide to return the Goods you must not use them and must take reasonable care of them while they remain in your possession. The Goods must be returned to us intact, undamaged as soon as reasonably possible. We will refund to the payment card the price paid for the Goods returned.

To use the free Collect+ service (UK only), you can return your unwanted good(s) to any parcel drop point located in over 3,800 local stores - please ensure you include your completed dispatch note. You'll receive proof of postage and a code to track your return online. Click here to find your local Collect+ store or text COLLECT and your postcode to 84555 (e.g. COLLECT NG23 5 HD). Texts to 84555 are charged at your standard network rates and texts from 84555 are free to receive. Full terms and conditions at www.collectplus.co.uk/smsterms

Separate to the rights granted under this Part 3, UK, ROI and EU customers enjoy cancellation rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. You can cancel your contract before the end of the statutory cancellation period (14 working days from the day after you receive the Goods) by sending us written confirmation of cancellation from you. We will need you to complete the Withdrawal Form here and return it back to us. You will find details on how to send this back to us on the Withdrawal Form or you can cancel your order by forwarding the Withdrawal Form by email to helpme@Warehouse.co.uk You must then return the Goods to us in the manner specified in this Part 3 in order to receive your refund.

Nothing under these terms and conditions affects your statutory rights.

Returning Goods to Store (UK & ROI only)

Please note, Paypal orders cannot be returned to stores, please use the free returns label and return by post. 90 Minute Deliveries can only be returned to stores, and not by post.If you wish to return items to an Warehouse store, you must take them within one month of dispatch, (14 days for reduced or sale products) to one of our UK Warehouse stores using the dispatch note enclosed in your parcel as your receipt. This facility is not available at any Warehouse concession or department store or outside of the UK or ROI.

The dispatch note must be presented and you will be asked for the reason for the return and whether you wish for to exchange the product or obtain a refund. We regret that for reasons of hygiene, we are unable to refund or exchange earrings. Please ensure that Knickers, G-strings and Swimwear are tried on over your own underwear. We reserve the right to refuse returns of items where it is apparent that this has not been done. Please ensure you return them to us in their original condition and packaging, unworn and unwashed, with all labels intact.

Click here to find your nearest Warehouse store.

Please note that items purchased through the 'from 90 minutes delivery service' can only be returned to Warehouse stand alone stores within the UK.

Returning Goods by Post

If you wish to return your Goods by post, follow the instructions outlined below:

• Use our returns portal to create your returns label.
• Follow the steps given and print your returns label.
• Ensure your Goods are in a securely wrapped parcel and place your returns address label on the parcel.
• The returns address is Warehouse Fashions Limited, The Triangle, Stanton Harcourt Industrial Estate, Stanton Harcourt, Witney, Oxford, United Kingdom OX29 5UT
• Send the parcel (with enclosed returns forms) to us via your chosen carrier. Ensure that you obtain a stamp (or other proof of posting) which you should retain until you receive your refund.
• Please note that we will only accept returns dispatched through our nominated carriers as specified in the returns portal

If you return a faulty Goods to us, you will be liable for the import duty (but we will refund this once we have received the product and established that the product is faulty) on the condition that you send proof of this to us via the contact us page on the Website. Please note that the refund will be made by BACS only, to your bank account (please provide details of this when you contact us).

Refund will be made within fourteen (14) days from receipt of the returned item.

This Part 4 sets out some general terms that govern our relationship with you and purchases by you.

We will not be responsible for the performance of any obligations under these terms and conditions in the case of an event outside of our reasonable control (force majeure), including (but not limited to) strikes, lockouts, failures of third party systems or networks, acts of god, fire, earthquake, storm, flood or other natural disaster, civil unrest, acts of terrorism, deliberate sabotage of or malicious damage to equipment or data or for damage to or destruction of premises or equipment.

All notices which we need to give to you under these terms and conditions will be sent by us to your registered e-mail address.

All communications from you to us must be made in English.

These terms and conditions set out the entire agreement between you and us in respect of the sale, purchase and use of the Goods. They supersede any previous agreement or understanding in relation to the subject matter hereof. They may only be varied where separately agreed in writing between you and us.

If any provision of these terms and conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions (and the remainder of the provision in question) shall be unaffected.

Save to the extent that you exercise your right as a consumer to bring an action in or rely on the laws of your country of domicile, the interpretation, construction, effect and enforceability of these terms and conditions shall be governed by English Law, and you and we agree to submit to the non-exclusive jurisdiction of English courts for the determination of disputes.

When more than one discount code is available to use at warehouse.co.uk or warehouse-london.com, customers can only redeem one discount code per order unless otherwise stated.

By posting or uploading a photo or sharing a photo using the #warehousewornwell or tagging our handle @warehouseuk on Instagram you confirm that you have read and agree to these Terms and Conditions:

1. You grant Warehouse Fashions Limited trading as Warehouse (“Warehouse”) a royalty free, perpetual, worldwide licence to use your [Instagram] handle and your [Instagram] photograph(s) that you have tagged with the hashtag #warehousewornwell and tagged our account @warehouseuk (the “Photo(s)”) on any of Warehouse's platforms (including but not limited to warehouse.co.uk, [ Instagram, Facebook and Twitter]), for its marketing and/or in its advertising;

2. Warehouse may use, translate, publish, reproduce, distribute, combine with other materials, alter and/or edit your Photo(s) in any manner in its sole discretion, with no obligation to you whatsoever. To the extent permitted by law, you also agree to waive your 'moral rights' in relation to any Photos submitted;

3. You represent and warrant that:

• you own all rights in and to your Photo(s);
• you have permission from anyone appearing in your Photos to grant the rights described here;
• you (and anyone else appearing in the Photo(s) are at least 18 years of age; and
• Warehouse's use of your Instagram handle and/or Photos will not violate the rights of any third party or any law.

4. It is your responsibility to ensure that your Photo(s) do not infringe the intellectual property rights or other rights of any third party or any laws. You warrant that your Photo(s) are your own work and that you own the intellectual property rights in them;

5. You release and discharge Warehouse from all and any obligation to pay you for any use of your Photos and any of the intellectual property rights contained in them in connection with the uses described above; and

6. You release, discharge and agree to hold Warehouse and any person acting on Warehouse's behalf harmless from all claims, demands, and liabilities whatsoever in connection with use of the Photo(s) as described above.

7. Personal data will be processed in accordance with the Warehouse privacy policy.

8. Warehouse is not responsible for any acts or omissions by any social media service provider or your use of the features such third party platform(s).

9. You acknowledge and accept that any third party social media provider (including Instagram) shall not be liable to you in any way for any matter in relation to the #warehousewornwell gallery and such parties in no way sponsor, endorse, administer, or are associated or otherwise connected with our use of your Photo(s) used for the purpose of the #warehousewornwell gallery

10. If you have any concerns about Photos published on our gallery, please report your concerns to the following email address: socialmedia@warehouse.co.uk. You can withdraw your consent for Warehouse to use your Photos via socialmedia@warehouse.co.uk at any time and Warehouse will remove your Photo(s) from the#warehousewornwell gallery as soon as we can.

We strive to maintain a positive experience for our community, across all of our social media channels.

We reserve the right to hide or report comments and other material deemed inappropriate by the Warehouse team. This includes, but is not limited to, vulgar language, angry or aggressive behaviour toward community members and posting anything in violation of any intellectual property right of another.

If someone persists in offensive activity or continues to violate any of our house rules, we may block that person from further participation.

Want to be the first to find out what’s happening at Warehouse? With your permission, we’ll send you email marketing messages, including information on new product launches, sale and promotion launches and updates tailored to you.

Please note, you must be over 16 to sign up to receive marketing messages from Warehouse, by opting in you confirm you are over 16 years of age.

Unsubscribing from Warehouse:

If you want to stop receiving email marketing messages from us, you can do this by:

• Changing your account settings,
• Clicking the 'unsubscribe' link at the bottom of our emails,
• Contacting our Customer Service team

Following any of these actions, we will ensure you no longer receive any email marketing messages from us, however, you will not stop receiving service communications such as order updates. Please note, it might take a few days for our systems to be updated, and as a result, you may still receive messages from us while we process your request.

By asking to receive this information you consent to receive marketing communications from us using any contact method which you have provided us with, including by post, email, SMS, MMS, telephone and digital retargeting. We collect this data for digital marketing purposes to use on sites like Facebook, Instagram, Google and Display Remarketing.