OUT IN THE COLD? GET UP TO 40% OFF KNITWEAR & COATS. SHOP NOW. OUT IN THE COLD? GET UP TO 40% OFF
KNITWEAR & COATS. SHOP NOW.
  • FREE DELIVERY OVER $150

    FREE DELIVERY OVER $150

  • FREE AND EASY RETURNS | FIND OUT MORE

    FREE AND EASY RETURNS | FIND OUT MORE

  • Warehouse London
  • Warehouse London
  • My Account
Warehouse London
  • New In
    • NEW IN. New In.
      • New in All
      • Clothing
      • Accessories
    • EDITS.
      • Metallics
      • Velvet
      • Winter Edit
      • Desk to Dinner
      • Winter Florals
      • Animal Print
      • Shop The Feed
      • In The Press
    Shop The Winter Edit

    Shop The Winter Edit.

    Shop Metallics

    Shop Metallics.

    Shop The Feed

    Shop The Feed.

    • Free Standard Delivery over $150
    • Free and easy returns | Find out more
  • Clothing
    • CATEGORY. Clothing.
      • All Clothing
      • Dresses
      • Tops
      • Coats & Jackets
      • Skirts
      • Knitwear
      • Jumpers & Cardigans
      • Jumpsuits
      • Trousers & Shorts
      • Jeans
      • Denim
      • Leather & Suede
      • Suits & Co-Ords
      • Nightwear & Loungewear
    • EDITS.
      • Workwear
      • Going Out Party Wear
      • Occasionwear
      • Modest Clothing Edit
      • In The Press

    Shop Desk to Dinner.

    Shop Partywear

    Shop Partywear.

    Shop Coats & Jackets

    Shop Coats & Jackets.

    • Free Standard Delivery over $150
    • Free and easy returns | Find out more
  • Shoes and Accessories
    • CATEGORY. Shoes and Accessories.
    • All Accessories
    • Shoes
    • Bags & Purses
    • Jewellery
    • Hats, Scarves & Gloves
    • Belts
    • Socks & Tights
    • Hair Accessories
    • Leather Accessories
    • SHOES.
    • Boots
    • BAGS.
    • Day Bags
    • Leather Bags
    • Going Out Bags
    • Shoulder Bags
    • EDITS.
    • Gold Plated Jewellery
    • Winter Accessories
    • Mindful Gifting
    Shop Jewellery

    Shop Jewellery.

    Shop Bags

    Shop Bags.

    Shop Boots

    Shop Boots.

    • Free Standard Delivery over $150
    • Free and easy returns | Find out more
  • Christmas
    • CATEGORY. Christmas.
      • All gifts
      • Partywear
      • Stocking Fillers
      • Mindful Gifting
      • Luxury Gifts
      • Christmas Jumpers
      • Nightwear & Loungewear
      • Jewellery
      • Gift Cards
      • Delivery dates
    Shop Stocking Fillers

    Shop Stocking Fillers.

    Shop Nightwear

    Shop Nightwear.

    Luxury Gifts

    Shop Luxury Gifts.

    • Free Standard Delivery over $150
    • Free and easy returns | Find out more
  • Sale and Offers
    • SHOP BY CATEGORY. Sale and Offers.
      • Seasonal offers
      • All Sale
      • Sale Clothing
      • Sale Dresses
      • Sale Tops
      • Sale Coats & Jackets
      • Sale Jumpers & Cardigans
      • Sale Jumpsuits & Playsuits
      • Sale Trousers & Shorts
      • Sale Skirts
      • Sale Accessories
      • Sale Swimwear & Beachwear
    • SHOP BY SIZE.
      • Size 6
      • Size 8
      • Size 10
      • Size 12
      • Size 14
      • Size 16
      • Size 18
    Shop Now

    Shop Now.

    Shop Sale

    Shop Sale.

    • Free Standard Delivery over $150
    • Free and easy returns | Find out more
  • Shop The Winter Edit

    Shop Winter Edit.

    Shop Partywear

    Shop Partywear.

  • FREE DELIVERY OVER $150

    FREE DELIVERY OVER $150

  • FREE AND EASY RETURNS | FIND OUT MORE

    FREE AND EASY RETURNS | FIND OUT MORE

  • My Account
  • Wishlist
  • Help
  • Stores
  • Home
  • T&Cs
  • T&C's
  • Privacy
  • Cookies
  • Your Marketing Preferences
  • Security
  • Complaints
  • Corporate Responsibilities

The prices shown on our website include any VAT (or similar sales tax) at the prevailing rate for which we are responsible as the seller. The amount you pay will be the price indicated plus any delivery charges.

These are the terms and conditions which will apply to your purchase of clothing, accessories and other goods ("Goods") from the Warehouse web site at www.warehouse-london.com.

The website and Goods are provided by Warehouse Fashions Limited, a company registered in England under number 06822214 whose a registered office at The Triangle, Stanton Harcourt Industrial Estate, Stanton Harcourt, Witney, Oxfordshire, OX29 5UT ("we", "us", "our"). When we refer to "you" and "your" we mean the user of the Website and purchaser of Goods.

These terms and conditions form a legally binding contract between us and you. Your acceptance of the terms and conditions is given when you purchase Goods from us. You should read these terms and conditions carefully before buying anything from this Website. Our VAT number is GB927570405004.

The terms and conditions contain the following sections:

Part 1 - Information about the Website and the Goods

This Part sets out some terms about information on the Website, descriptions of Goods and how you use the Website.

Separate Notices and Disclaimers apply to your use of the Website. By accepting these terms and conditions you also agree to the Notices and Disclaimers.

We try to make sure that all information on the Website, including descriptions of our Goods, and listed prices, are accurate and correct at all times. However, in the event that a mistake occurs, we will try to rectify it as soon as reasonably possible. If we think that such an error has affected your purchase of Goods, we will try to notify you of this. Note that, in any case, we will not be liable to you for any errors on the Website.

You should bear in mind that buying clothing and accessories over the internet provides a different shopping experience to buying in-store. In particular you acknowledge that:

  • The colours which are shown for the Goods on the Website will depend on many factors – including your display settings;
  • All sizes and measurements are approximate;
  • All Goods are subject to availability - we may not be able to supply your order;
  • Any delivery estimates given on the Website or by email are estimates only;
  • The Goods and promotions which are offered on the Website may not be available in-store, and vice-versa.
  • You are responsible for ensuring that your login details, password and all other details in relation to your account remain confidential at all times.

Part 2 - Buying and Reserving Goods

This Part sets out some terms which apply to your purchase of Goods from us through the Website.

Part 2a - Purchase

You make an offer to purchase a product from us (your "Order") by completing the staged process on the Website as set out below:

  • Adding product to your shopping basket
  • Checkout step 1 – Login details
  • Checkout step 2 – address details
  • Checkout step 3 – payment details
  • Confirmation of order

Please refer to part 4 for the special terms and conditions relating to the from 90 minute delivery services whereby the staged purchase process is varied.

Your Order only constitutes an offer to purchase Goods from us, and does not form a binding contract until accepted by us. Where you order more than one product your Order contains a series of offers for each product individually.

On receipt of your Order, we will send you an Order acknowledgement email to the email address which you provide in the Order process. This Order acknowledgement email will contain your Order number, details of the Goods ordered and a delivery estimate. Note that this email is only to acknowledge that your order has been received, and is not acceptance by us of any offers to purchase Goods.

We must receive full payment both of the price of the Goods and any applicable delivery charges before we can accept any offers. Where you select to pay by Mastercard, Visa, JCB, Delta, American Express we will process the payment at the time of preparing your Goods for dispatch. If paying via PayPal or Warehouse card we will process the payment at the point of order.

An offer made by you to purchase a product shall only be deemed to be accepted by us when we dispatch that product to you and send you an Order dispatch email which includes details of the product. We reserve the right to refuse any offers in an Order prior to acceptance. If a product is not available we will include details of the unavailable product in the Order dispatch email. A product which is not available will not be included in the contract for a product which is dispatched.

All prices and charges on the Website are in UK pounds sterling (although we provide an indicative price in other currencies). Delivery charges may apply and these will be displayed in the order process.

All prices are, unless otherwise stated, inclusive of UK VAT and other applicable UK taxes. Our VAT number is: GB927570405004. The actual price charged to overseas customers will be subject to the exchange rate applied by the customer's credit or debit card company.

If you order Goods from our Website for delivery outside the UK, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.

Please note that you must comply with all applicable laws and regulations of the country for which the Goods are destined. We will not be liable for any breach by you of any such laws.

For customers using an Warehouse Card promotional discount code, please note this discount is only applicable when purchasing on your Warehouse Card.

Part 2b - Delivery

We currently offer the delivery options detailed on our delivery page.

We endeavour to ensure that the Products that you order are provided by the agreed delivery date and where applicable time, however, delays are occasionally inevitable due to unforeseen circumstances. Neither Warehouse nor our nominated carrier shall be under any liability for any delay or failure to deliver the Products within the estimated time frame.

Risk of loss and damage of Products passes to you on the date and time of delivery of the Products.

Delivery for all items outside of the EU will be 2-10 days, except where this is not possible due to external factors such as terrorism or adverse weather, for example.

Delivery costs are as follows:

  • Australia: from $10
  • Austria: from €4.95
  • Canada: from $10
  • France: from €4.95
  • Germany: from €4.95
  • Netherlands: from €4.95
  • New Zealand: from $10
  • Sweden: from 49 kr
  • USA: from $10

Part 2c - Buying Add-on Items (THE LITTLE THINGS)

Look for the Add-on Item messaging on our product pages:

ADD-ON ITEM. (THE LITTLE THINGS)

Add-on items are products that can be purchased only with orders of a total of £25 or more.($45 for Canada and Australia, $50 for New Zealand, 30€ for Europe, $30 for United States and 300kr for Sweden)

Add-on items must be part of an order containing at least $45 of non-add on items within the same order.

If your shopping bag contains a mix of Add-on items and other items but the other items do not reach the minimum $45 value, you will not be able to purchase your Add-on items. You can either remove the Add-on items from your bag and continue to checkout or add additional items to reach the $45 threshold.

If your basket consists entirely of Add-on items you will not be able to proceed to checkout, you’ll need to purchase additional products which are not Add-On items in order to checkout.

Part 3 - Returning Goods

This Part 3 sets out the terms which govern your right to return any Goods that you do not want to keep. Please refer to part 4 for the special terms and conditions relating to the from 90 minute delivery services whereby the returns process is varied.

When we deliver your Goods to you we will include a returns slip, and information on how to return Goods to us. If you want to return any items you must complete the returns slip and enclose this with the items you are returning.

You can, at any time within one month of receiving Goods from us, cancel your contract and return any Goods to us.

You must then, within one month of receiving the Goods, return the Goods to us by using the following methods:

  • Sending them in a securely wrapped parcel to Warehouse Fashions Limited, The Triangle, Stanton Harcourt Industrial Estate, Stanton Harcourt, Witney, Oxfordshire, OX29 5UT; or
  • On UK sales only by returning them with the returns slip to your nearest stand alone store; or
  • By using the Collect+ service

We offer a free postal returns service on UK only sales. In order to take advantage of this service, please follow the instructions on the delivery note enclosed with the Goods. Once you decide to return the Goods you must not use them and must take reasonable care of them while they remain in your possession. The Goods must be returned to us intact, undamaged as soon as reasonably possible. We will refund to the payment card the price paid for the Goods returned.

To use the free Collect+ service (UK only), you can return your unwanted good(s) to any parcel drop point located in over 3,800 local stores - please ensure you include your completed dispatch note. You'll receive proof of postage and a code to track your return online. Click here to find your local Collect+ store or text COLLECT and your postcode to 84555 (e.g. COLLECT NG23 5 HD). Texts to 84555 are charged at your standard network rates and texts from 84555 are free to receive. Full terms and conditions at www.collectplus.co.uk/smsterms

Separate to the rights granted under this Part 3, UK, ROI and EU customers enjoy cancellation rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. You can cancel your contract before the end of the statutory cancellation period (14 working days from the day after you receive the Goods) by sending us written confirmation of cancellation from you. We will need you to complete the Withdrawal Form here and return it back to us. You will find details on how to send this back to us on the Withdrawal Form or you can cancel your order by forwarding the Withdrawal Form by email to helpme@Warehouse.co.uk You must then return the Goods to us in the manner specified in this Part 3 in order to receive your refund.

Nothing under these terms and conditions affects your statutory rights.

Returning Goods to Store (UK & ROI only)

Please note, Paypal orders cannot be returned to stores, please use the free returns label and return by post. 90 Minute Deliveries can only be returned to stores, and not by post.If you wish to return items to an Warehouse store, you must take them within one month of dispatch, (14 days for reduced or sale products) to one of our UK Warehouse stores using the dispatch note enclosed in your parcel as your receipt. This facility is not available at any Warehouse concession or department store or outside of the UK or ROI.

The dispatch note must be presented and you will be asked for the reason for the return and whether you wish for to exchange the product or obtain a refund. We regret that for reasons of hygiene, we are unable to refund or exchange earrings. Please ensure that Knickers, G-strings and Swimwear are tried on over your own underwear. We reserve the right to refuse returns of items where it is apparent that this has not been done. Please ensure you return them to us in their original condition and packaging, unworn and unwashed, with all labels intact.

Click here to find your nearest Warehouse store.

Please note that items purchased through the 'from 90 minutes delivery service' can only be returned to Warehouse stand alone stores within the UK.

Returning Goods by Post

If you wish to return your Goods by post, follow the instructions outlined below:

  • Use our returns portal to create your returns label.
  • Follow the steps given and print your returns label.
  • Ensure your Goods are in a securely wrapped parcel and place your returns address label on the parcel.
  • The returns address is Warehouse Fashions Limited, The Triangle, Stanton Harcourt Industrial Estate, Stanton Harcourt, Witney, Oxford, United Kingdom OX29 5UT
  • Send the parcel (with enclosed returns forms) to us via your chosen carrier. Ensure that you obtain a stamp (or other proof of posting) which you should retain until you receive your refund.
  • Please note that we will only accept returns dispatched through our nominated carriers as specified in the returns portal

If you return a faulty Goods to us, you will be liable for the import duty (but we will refund this once we have received the product and established that the product is faulty) on the condition that you send proof of this to us via the contact us page on the Website. Please note that the refund will be made by BACS only, to your bank account (please provide details of this when you contact us).

Refund will be made within fourteen (14) days from receipt of the returned item.

Part 4 - General terms relating to our relationship with you

This Part 4 sets out some general terms that govern our relationship with you and purchases by you.

We will not be responsible for the performance of any obligations under these terms and conditions in the case of an event outside of our reasonable control (force majeure), including (but not limited to) strikes, lockouts, failures of third party systems or networks, acts of god, fire, earthquake, storm, flood or other natural disaster, civil unrest, acts of terrorism, deliberate sabotage of or malicious damage to equipment or data or for damage to or destruction of premises or equipment.

All notices which we need to give to you under these terms and conditions will be sent by us to your registered e-mail address.

All communications from you to us must be made in English.

These terms and conditions set out the entire agreement between you and us in respect of the sale, purchase and use of the Goods. They supersede any previous agreement or understanding in relation to the subject matter hereof. They may only be varied where separately agreed in writing between you and us.

If any provision of these terms and conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions (and the remainder of the provision in question) shall be unaffected.

Save to the extent that you exercise your right as a consumer to bring an action in or rely on the laws of your country of domicile, the interpretation, construction, effect and enforceability of these terms and conditions shall be governed by English Law, and you and we agree to submit to the non-exclusive jurisdiction of English courts for the determination of disputes.

Part 5 - Competitions and Promotions

When more than one discount code is available to use at warehouse.co.uk or warehouse-london.com, customers can only redeem one discount code per order unless otherwise stated.

Part 6 - @warehouseuk / #warehousewornwell

By posting or uploading a photo or sharing a photo using the #warehousewornwell or tagging our handle @warehouseuk on Instagram you confirm that you have read and agree to these Terms and Conditions:

1. You grant Warehouse Fashions Limited trading as Warehouse (“Warehouse”) a royalty free, perpetual, worldwide licence to use your [Instagram] handle and your [Instagram] photograph(s) that you have tagged with the hashtag #warehousewornwell and tagged our account @warehouseuk (the “Photo(s)”) on any of Warehouse's platforms (including but not limited to warehouse.co.uk, [ Instagram, Facebook and Twitter]), for its marketing and/or in its advertising;

2. Warehouse may use, translate, publish, reproduce, distribute, combine with other materials, alter and/or edit your Photo(s) in any manner in its sole discretion, with no obligation to you whatsoever. To the extent permitted by law, you also agree to waive your 'moral rights' in relation to any Photos submitted;

3. You represent and warrant that:

  • you own all rights in and to your Photo(s);
  • you have permission from anyone appearing in your Photos to grant the rights described here;
  • you (and anyone else appearing in the Photo(s) are at least 18 years of age; and
  • Warehouse's use of your Instagram handle and/or Photos will not violate the rights of any third party or any law.

4. It is your responsibility to ensure that your Photo(s) do not infringe the intellectual property rights or other rights of any third party or any laws. You warrant that your Photo(s) are your own work and that you own the intellectual property rights in them;

5. You release and discharge Warehouse from all and any obligation to pay you for any use of your Photos and any of the intellectual property rights contained in them in connection with the uses described above; and

6. You release, discharge and agree to hold Warehouse and any person acting on Warehouse's behalf harmless from all claims, demands, and liabilities whatsoever in connection with use of the Photo(s) as described above.

7. Personal data will be processed in accordance with the Warehouse privacy policy.

8. Warehouse is not responsible for any acts or omissions by any social media service provider or your use of the features such third party platform(s).

9. You acknowledge and accept that any third party social media provider (including Instagram) shall not be liable to you in any way for any matter in relation to the #warehousewornwell gallery and such parties in no way sponsor, endorse, administer, or are associated or otherwise connected with our use of your Photo(s) used for the purpose of the #warehousewornwell gallery

10. If you have any concerns about Photos published on our gallery, please report your concerns to the following email address: socialmedia@warehouse.co.uk. You can withdraw your consent for Warehouse to use your Photos via socialmedia@warehouse.co.uk at any time and Warehouse will remove your Photo(s) from the#warehousewornwell gallery as soon as we can.

Part 7 - Social Media

We strive to maintain a positive experience for our community, across all of our social media channels.

We reserve the right to hide or report comments and other material deemed inappropriate by the Warehouse team. This includes, but is not limited to, vulgar language, angry or aggressive behaviour toward community members and posting anything in violation of any intellectual property right of another.

If someone persists in offensive activity or continues to violate any of our house rules, we may block that person from further participation.

Part 8 - Marketing Messages

Want to be the first to find out what’s happening at Warehouse? With your permission, we’ll send you email marketing messages, including information on new product launches, sale and promotion launches and updates tailored to you.

Please note, you must be over 16 to sign up to receive marketing messages from Warehouse, by opting in you confirm you are over 16 years of age.

Unsubscribing from Warehouse:

If you want to stop receiving email marketing messages from us, you can do this by:

  • Changing your account settings,
  • Clicking the 'unsubscribe' link at the bottom of our emails,
  • Contacting our Customer Service team

Following any of these actions, we will ensure you no longer receive any email marketing messages from us, however, you will not stop receiving service communications such as order updates. Please note, it might take a few days for our systems to be updated, and as a result, you may still receive messages from us while we process your request.

By asking to receive this information you consent to receive marketing communications from us using any contact method which you have provided us with, including by post, email, SMS, MMS, telephone and digital retargeting. We collect this data for digital marketing purposes to use on sites like Facebook, Instagram, Google and Display Remarketing.

Warehouse reserves the right to amend these terms and conditions and any such change will be effective once included in the text of the terms and conditions published on warehouse.co.uk relation to gift cards. You should check the terms and conditions posted here periodically to ensure that you are aware of and comply with the current version.

Issued by: Warehouse Fashions Limited Registered office: The Triangle, Stanton Harcourt Industrial Estate, Stanton Harcourt, Witney, Oxfordshire, OX29 5UT

We reserve the right to change the terms and conditions under which the Website and the Goods are provided. Any such change in terms and conditions will be effective to all new orders once included in the text of these terms and conditions and published on the Website. You should check the terms and conditions posted on the Website periodically to ensure that you are aware of and comply with the current version.

If you have any questions about the terms and conditions, the Goods or the Website please email us at helpme@warehouse.co.uk.

EXTERNAL PRIVACY NOTICE

(A) This Notice

Summary - This Notice
This Notice explains how we Process Personal Data. This Notice may be amended or updated from time to time, so please check it regularly for updates.

This Notice is issued by each of the Controller entities listed in Section (R) below (together, “Warehouse”, “we”, “us” and “our”) and is addressed to individuals outside our organisation with whom we interact, including customers, visitors to our Sites, users of our Apps, other users of our products or services, and visitors to our premises (together, “you”). Defined terms used in this Notice are explained in Section (S) below.

This Notice may be amended or updated from time to time to reflect changes in our practices with respect to the Processing of Personal Data, or changes in applicable law. We encourage you to read this Notice carefully, and to regularly check this page to review any changes we might make in accordance with the terms of this Notice.

(B) Collection of Personal Data

Summary – Collection of Personal Data
We collect or obtain Personal Data: when those data are provided to us (e.g., where you contact us); in the course of our relationship with you (e.g., if you make a purchase); when you make Personal Data public (e.g., if you make a public post about us on social media); when you download, install, or use any of our Apps; when you visit our Sites; when you register to use any of our Sites, Apps, products, or services; or when you interact with any third party content or advertising on a Site or in an App. We may also receive Personal Data about you from third parties (e.g., law enforcement authorities).

Collection of Personal Data: We collect or obtain Personal Data about you from the following sources:

  • Data provided to us: We obtain Personal Data when those data are provided to us (e.g., where you contact us via email or telephone, or by any other means, or when you provide us with your business card, or when you submit a job application).
  • Relationship data: We collect or obtain Personal Data in the ordinary course of our relationship with you (e.g., we provide a service to you).
  • Data you make public: We collect or obtain Personal Data that you manifestly choose to make public, including via social media (e.g., we may collect information from your social media profile(s), if you make a public post about us).
  • App data: We collect or obtain Personal Data when you download or use any of our Apps.
  • Site data: We collect or obtain Personal Data when you visit any of our Sites or use any features or resources available on or through a Site.
  • Registration details: We collect or obtain Personal Data when you use, or register to use, any of our Sites, Apps, products, or services.
  • Content and advertising information: If you interact with any third-party content or advertising on a Site or in an App (including third party plugins and cookies) we receive Personal Data from the relevant third-party provider of that content or advertising.
  • Third party information: We collect or obtain Personal Data from third parties who provide it to us (e.g., credit reference agencies; law enforcement authorities; etc.).

(C) Creation of Personal Data

We also create Personal Data about you in certain circumstances, such as records of your interactions with us, and details of your past interactions with us. We may also combine Personal Data from any of our Sites, Apps, products, or services, including where those data are collected from different devices.

(D) Categories of Personal Data we Process

Summary – Categories of Personal Data we Process
We Process: your personal details (e.g., your name); demographic data (e.g., your age); your contact details (e.g., your address); records of your consents; purchase details; payment details (e.g., your billing address); information about our Sites and Apps (e.g., the type of device you are using); details of your employer (where relevant); information about your interactions with our content or advertising; and any views or opinions you provide to us.

We Process the following categories of Personal Data about you:

  • Personal details: given name(s) and preferred name.
  • Demographic information: date of birth / age; title and language preferences.
  • Contact details: correspondence address; shipping address; telephone number; email address; and social media details.
  • Consent records: records of any consents you have given, together with the date and time, means of consent and any related information (e.g., the subject matter of the consent).
  • Purchase details: records of purchases and prices; consignee name, address, contact telephone number and email address.
  • Payment details: Payment records; billing address; payment method; bank account number or credit card number; cardholder or accountholder name; card or account security details; card ‘valid from’ date; card expiry date; payment amount; payment date.
  • Data relating to our Sites and Apps: device type; operating system; browser type; browser settings; IP address; language settings; dates and times of connecting to a Site; App usage statistics; App settings; dates and times of connecting to an App; location data, and other technical communications information (some of which may constitute Personal Data); email address ; password; usage data; aggregate statistical information.
  • Content and advertising data: records of your interactions with our online advertising and content, records of advertising and content displayed on pages or App screens displayed to you, and any interaction you may have had with such content or advertising (e.g., mouse hover, mouse clicks, any forms you complete in whole or in part) and any touchscreen interactions.
  • Views and opinions: any views and opinions that you choose to send to us, or publicly post about us on social media platforms.

(E) Sensitive Personal Data

Summary – Sensitive Personal Data
We do not seek to collect or otherwise Process Sensitive Personal Data. Where we need to Process Sensitive Personal Data for a legitimate purpose, we do so in accordance with applicable law.

We do not seek to collect or otherwise Process Sensitive Personal Data in the ordinary course of our business. Where it becomes necessary to Process your Sensitive Personal Data for any reason, we rely on one of the following legal bases:

  • Compliance with applicable law: We may Process your Sensitive Personal Data where the Processing is required or permitted by applicable law.
  • Detection and prevention of crime: We may Process your Sensitive Personal Data where the Processing is necessary for the detection or prevention of crime (e.g., the prevention of fraud);
  • Establishment, exercise or defence of legal rights: We may Process your Sensitive Personal Data where the Processing is necessary for the establishment, exercise or defence of legal rights; or
  • Consent: We may Process your Sensitive Personal Data where we have, in accordance with applicable law, obtained your prior, express consent prior to Processing your Sensitive Personal Data (this legal basis is only used in relation to Processing that is entirely voluntary – it is not used for Processing that is necessary or obligatory in any way).

If you provide Sensitive Personal Data to us, you must ensure that it is lawful for you to disclose such data to us, and you must ensure a valid legal basis applies to the Processing of those Sensitive Personal Data.

(F) Purposes of Processing and legal bases for Processing

Summary – Purposes of Processing and legal bases for Processing
The purposes for which we Process Personal Data, subject to applicable law, and the legal bases on which we perform such Processing, are as follows:

Processing activity Legal basis for Processing
  • Provision of Sites, Apps, products, and services: providing our Sites, Apps, products, or services; providing promotional items upon request; and communicating with you in relation to those Sites, Apps, products, or services.
  • The Processing is necessary in connection with any contract that you have entered into with us, or to take steps prior to entering into a contract with us; or
  • We have a legitimate interest in carrying out the Processing for the purpose of providing our (to the extent that such legitimate interest is not overridden by your interests, fundamental rights, or freedoms); or
  • We have obtained your prior consent to the Processing (this legal basis is only used in relation to Processing that is entirely voluntary – it is not used for Processing that is necessary or obligatory in any way).
  • Operating our business: operating and managing our Sites, our Apps, our products, and our services; providing content to you; displaying advertising and other information to you; communicating and interacting with you via our Sites, our Apps, our products, or our services; and notifying you of changes to any of our Sites, our Apps, our products, or our services.
  • The Processing is necessary in connection with any contract that you have entered into with us, or to take steps prior to entering into a contract with us; or
  • We have a legitimate interest in carrying out the Processing for the purpose of providing our Sites, our Apps, our products, or our services to you (to the extent that such legitimate interest is not overridden by your interests, fundamental rights, or freedoms); or
  • We have obtained your prior consent to the Processing (this legal basis is only used in relation to Processing that is entirely voluntary – it is not used for Processing that is necessary or obligatory in any way).
  • Communications and marketing: communicating with you via any means (including via email, telephone, text message, social media, post or in person) to provide news items and other information in which you may be interested, subject always to obtaining your prior opt-in consent to the extent required under applicable law; maintaining and updating your contact information where appropriate; and obtaining your prior, opt-in consent where required.
  • The Processing is necessary in connection with any contract that you have entered into with us, or to take steps prior to entering into a contract with us; or
  • We have a legitimate interest in carrying out the Processing for the purpose of contacting you, subject always to compliance with applicable law (to the extent that such legitimate interest is not overridden by your interests, fundamental rights, or freedoms); or
  • We have obtained your prior consent to the Processing (this legal basis is only used in relation to Processing that is entirely voluntary – it is not used for Processing that is necessary or obligatory in any way).
  • Product safety communications: communications in relation to product safety, including product recalls and product safety advisory notices.
  • The Processing is necessary for compliance with a legal obligation; or
  • We have a legitimate interest in carrying out the Processing for the purpose of ensuring the safety, and proper use, of our products (to the extent that such legitimate interest is not overriden by your interests, fundamental rights, or freedoms).
  • Financial management: sales; finance; corporate audit and vendor management.
  • We have a legitimate interest in carrying out the Processing for the purpose of managing and operating the financial affairs of our business (to the extent that such legitimate interest is not overridden by your interests, fundamental rights, or freedoms); or
  • We have obtained your prior consent to the Processing (this legal basis is only used in relation to Processing that is entirely voluntary - it is not used for Processing that is necessary or obligatory in any way).
  • Surveys: engaging with you for the purposes of obtaining your views on our Sites, our Apps, our products, or our services.
  • We have a legitimate interest in carrying out the Processing for the purpose of conducting surveys, satisfaction reports and market research (to the extent that such legitimate interest is not overridden by your interests, fundamental rights, or freedoms); or
  • We have obtained your prior consent to the Processing (this legal basis is only used in relation to Processing that is entirely voluntary – it is not used for Processing that is necessary or obligatory in any way).
  • Security: physical security of our premises (including records of visits to our premises); CCTV recordings; and electronic security (including login records and access details).
  • The Processing is necessary for compliance with a legal obligation; or
  • We have a legitimate interest in carrying out the Processing for the purpose of ensuring the physical and electronic security of our business and our premises (to the extent that such legitimate interest is not overridden by your interests, fundamental rights, or freedoms).
  • Investigations: detecting, investigating and preventing breaches of policy, and criminal offences, in accordance with applicable law.
  • The Processing is necessary for compliance with a legal obligation; or
  • We have a legitimate interest in carrying out the Processing for the purpose of detecting, and protecting against, breaches of our policies and applicable laws (to the extent that such legitimate interest is not overridden by your interests, fundamental rights, or freedoms).
  • Legal proceedings: establishing, exercising and defending legal rights.
  • The Processing is necessary for compliance with a legal obligation; or
  • We have a legitimate interest in carrying out the Processing for the purpose of establishing, exercising or defending our legal rights (to the extent that such legitimate interest is not overridden by your interests, fundamental rights, or freedoms).
  • Improving our Sites, Apps, products and services: identifying issues with our Sites, our Apps, our products, or our services; planning improvements to our Sites, our Apps, our products, or our services; and creating new Sites, Apps, products, or services.
  • We have a legitimate interest in carrying out the Processing for the purpose of improving our Sites, our Apps, our products, or our services (to the extent that such legitimate interest is not overridden by your interests, fundamental rights, or freedoms); or
  • We have obtained your prior consent to the Processing (this legal basis is only used in relation to Processing that is entirely voluntary – it is not used for Processing that is necessary or obligatory in any way).
  • Fraud prevention: Detecting, preventing and investigating fraud.
  • The Processing is necessary for compliance with a legal obligation (especially in respect of applicable employment law); or
  • We have a legitimate interest in carrying out the Processing for the purpose of detecting, and protecting against, fraud (to the extent that such legitimate interest is not overridden by your interests, fundamental rights, or freedoms).
  • Recruitment and job applications: recruitment activities; advertising of positions; interview activities; analysis of suitability for the relevant position; records of hiring decisions; offer details; and acceptance details.
  • The Processing is necessary for compliance with a legal obligation (especially in respect of applicable employment law); or
  • We have a legitimate interest in carrying out the Processing for the purpose of recruitment activities and handling job applications (to the extent that such legitimate interest is not overridden by your interests, fundamental rights, or freedoms); or
  • We have obtained your prior consent to the Processing (this legal basis is only used in relation to Processing that is entirely voluntary – it is not used for Processing that is necessary or obligatory in any way).

(G) Disclosure of Personal Data to third parties

Summary – Disclosure of Personal Data to third parties
We disclose Personal Data to: legal and regulatory authorities; our external advisors; our Processors; any party as necessary in connection with legal proceedings; any party as necessary for investigating, detecting or preventing criminal offences; any purchaser of our business; and any third-party providers of advertising, plugins or content used on our Sites or our Apps.

We disclose Personal Data to other entities within the Warehouse group, for legitimate business purposes and the operation of our Sites, Apps, products, or services to you), in accordance with applicable law. In addition, we disclose Personal Data to

  • you and, where appropriate, your appointed representatives;
  • legal and regulatory authorities, upon request, or for the purposes of reporting any actual or suspected breach of applicable law or regulation;
  • accountants, auditors, lawyers and other outside professional advisors to Warehouse subject to binding contractual obligations of confidentiality;
  • third party Processors such as but not limited to (Some of these partners may be located anywhere in the world, subject to the requirements noted below in this Section (G) ):
      • Adyen - online payment services providers
      • CEVA - Distribution Centre Operator (and the relevant shipping companies fulfilling our order deliveries)
      • Maru/edr - independent research agency
      • Ascensos – customer services provider
      • Datitude – analytics and data provider
      • SalesForce Commerce – website platform provider
      • Dotmailer – email service provider
      • Ikano – Warehouse StoreCard provider
      • Hemmingways – Gift Card provider
      • Bazaarvoice – Rating and Reviews provider
      • OneMarket – eReceipts provider
      • LinkShare – Affiliate marketing agency
      • ThreePipe – Digital Marketing agency
      • Unidays – Student Discount provider
      • NUS - Student Discount provider
  • Any relevant party, law enforcement agency or court, to the extent necessary for the establishment, exercise or defence of legal rights;
  • Any relevant party for the purposes of prevention, investigation, detection or prosecution of criminal offences or the execution of criminal penalties;
  • Any relevant third-party acquirer(s), in the event that we sell or transfer all or any relevant portion of our business or assets (including in the event of a reorganization, dissolution or liquidation); and
  • Any relevant third-party provider, where our Sites and our Apps use third party advertising, plugins or content. If you choose to interact with any such advertising, plugins or content, your Personal Data may be shared with the relevant third-party provider. We recommend that you review that third party’s privacy policy before interacting with its advertising, plugins or content.

If we engage a third-party Processor to Process your Personal Data, the Processor will be subject to binding contractual obligations to: (i) only Process the Personal Data in accordance with our prior written instructions; and (ii) use measures to protect the confidentiality and security of the Personal Data; together with any additional requirements under applicable law.

(H) [Profiling]

We Process Personal Data for the purposes of automated decision-making and Profiling, which is carried out for the following purposes:

Profiling activity Logic of the Profiling activity Consequences for you
Customised discounts Where we analyse your purchasing activity and your interests. This information is analysed to determine the most appropriate promotions and discounts to offer you. This Profiling activity may mean that you receive discounts that are not available to others, and that others receive discounts that are not available to you.

(I) International transfer of Personal Data

Summary – International transfer of Personal Data
We transfer Personal Data to recipients in other countries. Where we transfer Personal Data from the EEA to a recipient outside the EEA that is not in an Adequate Jurisdiction, we do so on the basis of the Privacy Shield.

Because of the international nature of our business, we transfer Personal Data within the Warehouse group, and to third parties as noted in Section (G) above, in connection with the purposes set out in this Notice. For this reason, we transfer Personal Data to other countries that may have different laws and data protection compliance requirements to those that apply in the country in which you are located. These include countries both inside and outside the EEA.

Where we transfer your Personal Data from the EEA to recipients located outside the EEA who are not in Adequate Jurisdictions, where possible we do so on the basis of the Privacy Shield. The 3rd parties we use who are covered on this basis are

BazaarVoice https://www.privacyshield.gov/participant?id=a2zt0000000KzSfAAK&status=Active

Please note that when you transfer any Personal Data directly to a Warehouse entity established outside the EEA, we are not responsible for that transfer of your Personal Data. We will nevertheless Process your Personal Data, from the point at which we receive those data, in accordance with the provisions of this Notice.

(J) Data security

We have implemented appropriate technical and organisational security measures designed to protect your Personal Data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, unauthorised access, and other unlawful or unauthorised forms of Processing, in accordance with applicable law.

Because the internet is an open system, the transmission of information via the internet is not completely secure. Although we will implement all reasonable measures to protect your Personal Data, we cannot guarantee the security of your data transmitted to us using the internet – any such transmission is at your own risk and you are responsible for ensuring that any Personal Data that you send to us are sent securely.

(K) Data accuracy

We take every reasonable step to ensure that:

  • your Personal Data that we Process are accurate and, where necessary, kept up to date; and
  • any of your Personal Data that we Process that are inaccurate (having regard to the purposes for which they are Processed) are erased or rectified without delay.

From time to time we may ask you to confirm the accuracy of your Personal Data.

(L) Data minimisation

We take every reasonable step to ensure that your Personal Data that we Process are limited to the Personal Data reasonably necessary in connection with the purposes set out in this Notice.

(M) Data retention

Summary – Data retention
We take every reasonable step to ensure that your Personal Data are only retained for as long as they are needed in connection with a lawful purpose.

We take every reasonable step to ensure that your Personal Data are only Processed for the minimum period necessary for the purposes set out in this Notice. The criteria for determining the duration for which we will retain your Personal Data are as follows:

  • (1) we will retain Personal Data in a form that permits identification only for as long as:
    • (a) we maintain an ongoing relationship with you (e.g., where you have an account with us, or you are lawfully included in our mailing list and have not unsubscribed); or
    • (b) your Personal Data are necessary in connection with the lawful purposes set out in this Notice, for which we have a valid legal basis (e.g., where your personal data are included in a contract between us and your employer, and we have a legitimate interest in processing those data for the purposes of operating our business and fulfilling our obligations under that contract; or where we have a legal obligation to retain your Personal Data),
plus
  • (2) the duration of:
    • (a) any applicable limitation period under applicable law (i.e., any period during which any person could bring a legal claim against us in connection with your Personal Data, or to which your Personal Data are relevant); and
    • (b) an additional two (2) month period following the end of such applicable limitation period (so that, if a person brings a claim at the end of the limitation period, we are still afforded a reasonable amount of time in which to identify any Personal Data that are relevant to that claim),
and:
  • (3) in addition, if any relevant legal claims are brought, we continue to Process Personal Data for such additional periods as are necessary in connection with that claim.

During the periods noted in paragraphs (2)(a) and (2)(b) above, we will restrict our Processing of your Personal Data to storage of, and maintaining the security of, those data, except to the extent that those data need to be reviewed in connection with any legal claim, or any obligation under applicable law.

Once the periods in paragraphs (1), (2) and (3) above, each to the extent applicable, have concluded, we will either:

  • permanently delete or destroy the relevant Personal Data; or
  • anonymize the relevant Personal Data

(N) Your legal rights

Summary – Your legal rights
Subject to applicable law, you may have a number of rights, including: the right not to provide your Personal Data to us; the right of access to your Personal Data; the right to request rectification of inaccuracies; the right to request the erasure, or restriction of Processing, of your Personal Data; the right to object to the Processing of your Personal Data; the right to have your Personal Data transferred to another Controller; the right to withdraw consent; and the right to lodge complaints with Data Protection Authorities. In some cases it will be necessary to provide evidence of your identity before we can give effect to these rights.

Subject to applicable law, you may have the following rights regarding the Processing of your Relevant Personal Data:

  • the right not to provide your Personal Data to us (however, please note that we will be unable to provide you with the full benefit of our Sites, Apps, products, or services, if you do not provide us with your Personal Data – e.g., we might not be able to process your requests without the necessary details);
  • the right to request access to, or copies of, your Relevant Personal Data, together with information regarding the nature, Processing and disclosure of those Relevant Personal Data;
  • the right to request rectification of any inaccuracies in your Relevant Personal Data;
  • the right to request, on legitimate grounds:
      • erasure of your Relevant Personal Data; or
      • restriction of Processing of your Relevant Personal Data;
  • the right to have certain Relevant Personal Data transferred to another Controller, in a structured, commonly used and machine-readable format, to the extent applicable;
  • where we Process your Relevant Personal Data on the basis of your consent, the right to withdraw that consent (noting that such withdrawal does not affect the lawfulness of any Processing performed prior to the date on which we receive notice of such withdrawal, and does not prevent the Processing of your Personal Data in reliance upon any other available legal bases); and
  • the right to lodge complaints regarding the Processing of your Relevant Personal Data with a Data Protection Authority (in particular, the Data Protection Authority of the EU Member State in which you live, or in which you work, or in which the alleged infringement occurred, each if applicable).

Subject to applicable law, you may also have the following additional rights regarding the Processing of your Relevant Personal Data:

  • the right to object, on grounds relating to your particular situation, to the Processing of your Relevant Personal Data by us or on our behalf; and
  • the right to object to the Processing of your Relevant Personal Data by us or on our behalf for direct marketing purposes.

This does not affect your statutory rights

To exercise one or more of these rights, or to ask a question about these rights or any other provision of this Notice, or about our Processing of your Personal Data, please use the contact details provided in Section (R) below. Please note that:

  • in some cases it will be necessary to provide evidence of your identity before we can give effect to these rights; and
  • where your request requires the establishment of additional facts (e.g., a determination of whether any Processing is non-compliant with applicable law) we will investigate your request reasonably promptly, before deciding what action to take.
  • (O) Cookies and similar technologies

    When you visit a Site or use an App we will typically place Cookies onto your device, or read Cookies already on your device, subject always to obtaining your consent, where required, in accordance with applicable law. We use Cookies to record information about your device, your browser and, in some cases, your preferences and browsing habits. We Process Personal Data through Cookies and similar technologies, in accordance with our Cookie Policy

    (P) Terms of Use

    All use of our Sites, Apps, products, or services is subject to our Terms of Use. We recommend that you review our Terms of Use regularly, in order to review any changes we might make from time to time.

    (Q) Direct marketing

    We Process Personal Data to contact you via email, telephone, direct mail or other communication formats to provide you with information regarding Sites, Apps, products, or services that may be of interest to you. If we provide Sites, Apps, products, or services to you, we may send information to you regarding our Sites, Apps, products, or services, upcoming promotions and other information that may be of interest to you, using the contact details that you have provided to us, subject always to obtaining your prior opt-in consent to the extent required under applicable law.

    You may unsubscribe from our marketing communications at any time by simply clicking on the unsubscribe link included in every promotional email we send. After you unsubscribe, we will not send you further promotional emails, but in some circumstances we will continue to contact you to the extent necessary for the purposes of any Sites, Apps, products, or services you have requested.

    (R) Details of Controllers

    For the purposes of this Notice, the relevant Controllers are:

    • The Warehouse Privacy Council epic@warehouse.co.uk
    • Ascensos Customer Services helpme@warehouse.co.uk

    Alternatively, you may contact us using our online Contact Us form.

    Definitions

    • “App” means any application made available by us (including where we make such applications available via third party stores or marketplaces, or by any other means).
    • “Adequate Jurisdiction” means a jurisdiction that has been formally designated by the European Commission as providing an adequate level of protection for Personal Data.
    • “Cookie” means a small file that is placed on your device when you visit a website (including our Sites). In this Notice, a reference to a “Cookie” includes analogous technologies such as web beacons and clear GIFs.
    • “Controller” means the entity that decides how and why Personal Data are Processed. In many jurisdictions, the Controller has primary responsibility for complying with applicable data protection laws.
    • “Data Protection Authority” means an independent public authority that is legally tasked with overseeing compliance with applicable data protection laws.
    • “EEA” means the European Economic Area.
    • “Personal Data” means information that is about any individual, or from which any individual is directly or indirectly identifiable, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that individual.
    • “Process”, “Processing” or “Processed” means anything that is done with any Personal Data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.
    • “Processor” means any person or entity that Processes Personal Data on behalf of the Controller (other than employees of the Controller).
    • “Profiling” means any form of automated Processing of Personal Data consisting of the use of Personal Data to evaluate certain personal aspects relating to a natural person, in particular to analyse or predict aspects concerning that natural person's performance at work, economic situation, health, personal preferences, interests, reliability, behaviour, location or movements.
    • “Relevant Personal Data” means Personal Data in respect of which we are the Controller.
    • “Sensitive Personal Data” means Personal Data about race or ethnicity, political opinions, religious or philosophical beliefs, trade union membership, physical or mental health, sexual life, any actual or alleged criminal offences or penalties, national identification number, or any other information that are deemed to be sensitive under applicable law.
    • “Standard Contractual Clauses” means template transfer clauses adopted by the European Commission or adopted by a Data Protection Authority and approved by the European Commission.
    • “Site” means any website operated, or maintained, by us or on our behalf.

COOKIE NOTICE

This Notice is issued by Warehouse ("Warehouse" "we", "us" and "our")

Websites to which this Notice applies

This Notice applies to the following websites:

http://www.warehouse.co.uk
http://warehouse-london.com

What are cookies?

Cookies are small text files that may be stored on your computer or other device when you visit a website. They are generally used to make websites work, to keep track of your movements within the website, to remember your login details, and so on.

There are different types of cookies, and they can be distinguished on the basis of their origin, function and lifespan. Important characteristics of cookies include the following:

  • First party cookies are cookies that are placed by the website you are visiting, while third party cookies are placed by a website other than the one you are visiting. Please note that we do not control the collection or further use of data by third parties
  • Necessary cookies are necessary to allow the technical operation of a website (e.g., they enable you to move around on a website and to use its features).
  • Performance cookies collect data on the performance of a website such as the number of visitors, the time spent on the website and error messages.
  • Functionality cookies increase the usability of a website by remembering your choices (e.g. language, region, login, and so on).
  • Targeting/advertising cookies enable a website to send you personalized advertising.
  • Session cookies are temporary cookies that are erased once you close your browser while persistent or permanent cookies stay on your device until you manually delete them or until your browser deletes them based on the duration period specified in the persistent cookie file.

More information on all aspects of cookies can be found on www.allaboutcookies.org. Please note that Warehouse has no affiliation with, and is not responsible for, this third party website.

Why do we use cookies?

We may use cookies to:

  • distinguish between visitors;
  • improve the use and the functionality of our website;
  • process your purchase orders;
  • tailor our website and products to your needs and preferences;
  • and
  • analyse how our website is used and compile anonymous and aggregate statistics.

We do not use the collected information to create visitor profiles

What types of cookies do we use?

An overview of the 3rd party cookies used on this website is set out in the following table. We also use 1st party cookies to customise your shopping preferences including but not limited to; Product Imagery preferences, image size preferences, locale and onsite data capture messaging.

Name First Party or Third Party? Duration Purpose Types of data collected
stc Third party Session Functionality (Performance) Visitor ID data used to store shortened cookie data.
__cfduid, dmSessionID, recordID Third Party (Dotmailer) Session Functionality (Email analytics) Visitor ID data used to identify and track users. Click events use to track interaction with site.
BVBRANDID,BVBRANDSID, BVID, BVSID, BVImplmain_site, _hp2_id.1201996791, IMT Third party (Bazaarvoice) 18 months Functionality ratings and reviews Visitor ID data used to distinguish visitors.
MUID, MUIDB, SRCHD, SRCHUID, SRCHUSR, _EDGE_V Third party (Bing) Persistent Functionality (Marketing analytics) Visitor ID data used to distinguish visitors.
_cfduid Third party (Cloudfare) 5 years Functionality (site analytics) Visitor ID data used to identify trusted web traffic.
_cs_id Third party (Contentsquare) Persistent Functionality (track activity) Visitor ID data used to distinguish visitors.
cs_s Third party (Contentsquare) Session Functionality (track activity) Click events used to track interaction with site.
_ceg.s, _ceg.u Third Party (CrazyEgg) Persistent Functionality (site analytics) Click events used to track interaction with site
DSID, IDE, _sonar Third Party (DoubleClick) Persistent Functionality (Marketing analytics) Visitor ID data used to distinguish visitors.
datr, fr, sb Third Party (Facebook) Upto 2 years Functionality (Marketing analytics) Visitor ID data used to identify and track users.
_gid, _ga Third party (Google Analytics) Upto 2 years Functionality (site analytics) Visitor ID data used to distinguish visitors.
icts, lsclick_mid43247, lsn_statp, lsn_track, rmuid Third Party (Linksynergy) 2 years Functionality (Marketing analytics) Visitor ID data used to identify and track users.
_uetsid Third party (Microsoft Bing) Persistent Functionality (track visitors) Visitor ID data used to track visitors to the site.
optimizelyBuckets, optimizelyEndUserId, optimizelySegments Third party (Optimizely) 6 months Functionality (site analytics and UX testing) Visitor ID data used to identify and track users.
_auth, _pinterest_cm, _pinterest_sess Third Party (Pinterest) Persistent Functionality (Marketing analytics) Visitor ID data used to identify and track users.
dw, dw_cookies_accepted, dw_dnt, dwac_***, dwanonymous_***, dwsid First Party (demandware) Persistent Functionality (performance) Cookie preferences, visitor ID.
vimeo, vuid, stats_end_date, stats_start_date, player Third Party (Vimeo) session Functionality (site analytics) interaction with onsite video content.
__cq_seg Third Party (demandware/ cquotient) Persistent Functionality (site personalisation and recommendations) Products viewed to power recommendations.
reverbId_CLIENTID Third Party (Soreto) 30 days Track usage of Soreto shared links Soreto client id.
reverbShareAccess_CLIENTID Third Party (Soreto) 30 days Track usage of Soreto shared links Soreto unique link id to identify a lead.
reverbShareId_CLIENTID Third Party (Soreto) 30 days Track usage of Soreto shared links Soreto unique link click id to know which click originated the lead.

Please note that the processing of your personal data in connection with cookies, and for other purposes, is governed by our External Privacy Notice.

In addition, we may also use web beacons (or clear GIFs) and other similar technologies in addition to, or in combination with, cookies. A web beacon is typically a transparent graphic image (usually 1 pixel x 1 pixel) that is placed on a website or in an email and it helps us to understand the behaviour of visitors of our website. More information on web beacons can be found at http://www.allaboutcookies.org/faqs/beacons.html. Please note that Warehouse has no affiliation with, and is not responsible for, this third party website.

This website uses Google Analytics, a web analytics service provided by Google, Inc. ("Google"). Google Analytics uses "cookies", which are text files placed on your computer, to help the website analyse how users use the site.

The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States.

Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

For more information please visit http://www.google.com/analytics/

How can you control cookies and web beacons?

Most internet browsers are set to automatically accept cookies. Depending on your browser, you can set your browser to warn you before accepting cookies, or you can set it to refuse them. Please refer to the 'help' button (or similar) on your browser to learn more about how you can do this.

Disabling cookies may impact your experience on our websites.

If you use different devices to access our websites, you will need to ensure that each browser of each device is set to your cookie preference.

More information on how to manage cookies is available from: http://www.allaboutcookies.org/manage-cookies/. Please note that Warehouse has no affiliation with, and is not responsible for, this third party website.

In addition, you may opt-out from cookies by visiting the following sites and selecting which company cookies you would like to opt-out from: http://www.aboutads.info/choices/#completed and http://www.youronlinechoices.com/. Please note that Warehouse has no affiliation with, and is not responsible for, these third party websites.

Last updated: 25.05.2018

Marketing Messages

Want to be the first to find out what’s happening at Warehouse? With your permission, we’ll send you email marketing messages, including information on new product launches, sale and promotion launches and updates tailored to you.

Please note, you must be over 16 to sign up to receive marketing messages from Warehouse, by opting in you confirm you are over 16 years of age.

Unsubscribing from Warehouse:

If you want to stop receiving email marketing messages from us, you can do this by:

  • Changing your account settings
  • Clicking the 'unsubscribe' link at the bottom of our emails
  • Contacting our Customer Service team

Following any of these actions, we will ensure you no longer receive any email marketing messages from us, however, you will not stop receiving service communications such as order updates. Please note, it might take a few days for our systems to be updated, and as a result, you may still receive messages from us while we process your request.

By asking to receive this information you consent to receive marketing communications from us using any contact method which you have provided us with, including by post, email, SMS, MMS, telephone and digital retargeting. We collect this data for digital marketing purposes to use on sites like Facebook, Instagram, Google and Display Remarketing.

When you shop at our Website we use a 128-bit SSL (Secure Sockets layer) encrypted secure internet connection to protect your payment details. Your computer should automatically allow the opening of the secure connection when you place your order. This means that all the details you supply and any responses are encrypted before they are sent over the internet.

You can tell whether a page is secure as 'https' will replace the 'http' at the front of the www.warehouse-london.com in your browser address window. A small locked padlock will also appear in the bottom bar of your browser window.

Please note

We will never ask for a customer to confirm any account or credit card details via email and if you receive an email claiming to be from warehouse-london.com asking you to do so then please ignore it and do not respond.

ISIS (Internet Shopping is Safe)

warehouse-london.com is ISIS-accredited. ISIS is run by e-tail industry body IMRG (Interactive Media Retail Group), and is backed by the UK government. ISIS-accredited merchants now account for approximately two thirds of all UK online shopping. You can shop online with confidence wherever you see the ISIS logo because it certifies that the merchant has:

  • Registered with the ISIS programme and undertaken to trade in a manner that is legal, decent, honest, truthful and fair had its web site and service reviewed and monitored by IMRG had its Business, VAT and Data Protection registrations checked by IMRG
Internet Shopping Is Safe

Verified by Visa and Mastercard® SecureCode™

To give you even more confidence in shopping online with warehouse-london.com, we have introduced Verified by Visa and Mastercard® SecureCode™. These services enhance your existing card account against unauthorised use when you shop with us.

To use this service, you must first register with the bank or other organisation that issued your card.

Verified By Visa Mastercard Secure

Corporate Responsibilities

  • Modern Slavery Statement - Read more
  • Warehouse Tax Strategy - Read more
  • Warehouse Gender Pay Gap Report 2018 - Read more
  • Warehouse Gender Pay Gap Report 2017 - Read more
  • Candidate Privacy Notice 2018 - Read more
  • CSR Statement - Read more
  • Code of Conduct - Read more
  • Cotton Sourcing Policy - Read more
  • Chemical Policy - Read more
  • Sandblasting Policy - Read more
  • Animal Welfare Policy - Read more
  • Warehouse Forced Labour and Human Trafficking Policy - Read more

Wish to make a complaint?

We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise: please contact us here if you have any complaints or comments.

If your dispute remains unresolved, the EU Commission provides an online dispute resolution platform (“ODR Platform”) for disputes regarding items bought online. You can find the ODR Platform here.

Corporate Responsibilities

  • Modern Slavery Statement
  • Warehouse Tax Strategy
  • Warehouse Gender Pay Gap Report 2017
  • Candidate Privacy Notice 2018
  • CSR Statement
  • Code of Conduct
  • Cotton Sourcing Policy
  • REACH Policy
  • Sandblasting Policy
  • Animal Welfare Policy
  • Warehouse Forced Labour and Human Trafficking Policy
{ "phone" : { "us" : "^\\+?[0-9 \\-]+$", "gb" : "^\\+?[0-9 \\-]+$", "ca" : "^\\+?[0-9 \\-]+$", "de" : "^0[0-9]+$", "default" : "^\\+?[0-9 \\-]+$" }, "postal" : { "us" : "(^\\d{5}(-\\d{4})?$)|(^[abceghjklmnprstvxyABCEGHJKLMNPRSTVXY]{1}\\d{1}[A-Za-z]{1} *\\d{1}[A-Za-z]{1}\\d{1}$)", "gb" : "^(GIR ?0AA|[A-PR-UWYZ]([0-9]{1,2}|([A-HK-Y][0-9]([0-9ABEHMNPRV-Y])?)|[0-9][A-HJKPS-UW]) ?[0-9][ABD-HJLNP-UW-Z]{2})$", "ca" : "(^\\d{5}(-\\d{4})?$)|(^[abceghjklmnprstvxyABCEGHJKLMNPRSTVXY]{1}\\d{1}[A-Za-z]{1} *\\d{1}[A-Za-z]{1}\\d{1}$)", "de" : "^(?!01000|99999)(0[1-9]\\d{3}|[1-9]\\d{4})$", "default" : "" }, "email" : { "us" : "", "gb" : "", "ca" : "", "de" : "", "default" : "^[\\w.%+\\-]+@[\\w.\\-]+\\.[\\w]{2,6}$" }, "notCC" : { "us" : "", "gb" : "", "ca" : "", "de" : "", "default" : "^(?!(([0-9 -]){13,19})).*$" } }
United States United States / English United States
USD

The email address is invalid.

Please accept to sign up.

Help.

Delivery & Returns Our Stores Contact Us FAQs

About Warehouse.

Corporate Social Responsibilities Modern Slavery Act Gender Pay Gap Animal Welfare Policy Careers

Legal.

Privacy Policy Cookie Policy T&Cs

More From Warehouse.

#WarehouseWornWell Washing Instructions Menswear
© Warehouse London 2019
We use cookies to deliver a better experience and for personalised advertising. By clicking OK or closing this banner, you agree to our cookie policy.