Where is my order?

For Mainland UK orders only

Delivery date calculator

Which delivery service did you choose?

When did you order with us?

What time of day did you order with us?

When should my order be delivered?

Your order should be delivered by Hermes between 7:30AM and 9PM on at the latest. If your order has not arrived on this day, please contact Customer Service.

Your order should have been delivered by UKMail between on your chosen delivery evening. Your chosen delivery evening will be included on your order confirmation email. If your order has not arrived on this day, please contact Customer Service.

Your order should have been delivered by Hermes between on your chosen delivery date. Your chosen delivery date will be included on your order confirmation email. If your order has not arrived on this day, please contact Customer Service.

Was all or part your order ship from store?

If an item is unavailable online, we’ll try to find your item in one of our stores. Any items that are being sent to you from a store using DPD and can take up to 5 working days to arrive. Your items from store will arrive in a separate delivery to the rest of your order. If your complete order hasn’t arrived with you in this time, please contact customer service.

Top delivery questions

What is ship from store?

If an item is unavailable online, we’ll try to find your item in one of our stores. Any items that are being sent to you from a store can take up to 5 working days to arrive and will arrive in a separate delivery to the rest of your order.

Can I cancel or change my order?

Unfortunately, we are unable to cancel orders. We’re also unable to amend your delivery option once your order has been placed. If you change your mind about your order, we offer several free and easy ways to return your order to us.

Can you deliver to a store?

Yes, you can. Click & Collect lets you to send an order to any Warehouse standalone. Available in the UK and Ireland only, delivery takes 3-5 working days and costs £1.99 or free for orders over £50 for UK. For Ireland, It costs 2.49€ or free for orders over 60€. For UK Plus, if the item is in-store already, you can pick up it up on the same day.

For more information, visit our FAQ page. Or call us Monday to Saturday, 8am-6pm (UK) on 0345 548 1000.